Assistant Manager - Housekeeping

Wynn Resorts•Las Vegas, NV

25d

About The Position

The Assistant Manager cultivates and elevates housekeeping operations to meet Wynn Las Vegas’s distinguished standards, providing leadership that inspires excellence, guest satisfaction, and team engagement. The role oversees housekeeping personnel and daily shift operations, maintains cleanliness and quality across guest accommodations, back-of-house areas, and public spaces, and supports the professional growth of staff. The Assistant Manager addresses guest concerns, collaborates with management and cross-departmental partners, and works with maintenance and engineering teams to preserve assigned areas and uphold safety standards. The position also requires visible floor leadership, effective communication, knowledge of resort amenities and company policies, and a professional presence. Additional responsibilities may be assigned by management.

Requirements

At least one year of leadership experience in a premier casino or luxury hotel environment.
High school diploma or an equivalent combination of education, training, and relevant professional experience.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to manage multiple priorities and meet deadlines.
Exceptional verbal and written communication skills, including the ability to deliver constructive feedback professionally at all organizational levels.
Fluent English communication skills with clear articulation when engaging with guests, management, and staff.
Problem-solving, decision-making, and negotiation capabilities.
Strong organizational, interpersonal, and administrative skills, attention to detail, and commitment to operational excellence.
Ability to work effectively in demanding, high-pressure environments with composure and a solution-oriented mindset.
Flexibility to accommodate all shift schedules, including weekends and holidays, and adapt to changing business requirements.
Customer service skills and ability to address guest and operational concerns professionally.
Knowledge of union and non-union working environments.
Must be at least 21 years of age.

Nice To Haves

Experience with hotel management systems.
Multilingual capabilities.

Responsibilities

Lead and mentor housekeeping personnel, including quality assurance supervisors, guest room attendants, and utility staff; conduct pre-shift briefings and provide guidance and performance recognition.
Maintain Wynn standards for cleanliness and aesthetics in guest accommodations, back-of-house areas, and public spaces through inspections and quality assurance protocols.
Develop staff through coaching, training, performance evaluations, and management of performance concerns or policy adherence.
Coordinate daily shift operations, including room quality control, guest requests, key management, equipment maintenance, and special projects.
Address guest concerns professionally and maintain collaborative relationships with management and cross-departmental partners.
Collaborate with maintenance and engineering teams to maintain assigned areas, prioritize safety, and preserve Wynn standards.
Provide visible leadership, floor presence, responsive support, and clear communication of expectations and objectives.
Maintain knowledge of resort amenities, premium services, and company policies; engage in professional development and apply new insights to daily operations.
Maintain a professional presence and communicate professionally with guests, staff, and management.
Perform additional responsibilities as directed by management to support operational excellence.