Assistant Manager - Hospitality - #975

Sheetz • Pickerington, OH

7d

About The Position

The Assistant Manager of Hospitality helps ensure Sheetz’s customer-focused service standards are consistently met. The role oversees customer experiences across inventory, preparation, promotion, production, service, and sales, while serving as a leader of day-to-day store operations when the Store Manager is absent. It also supports the Store Manager with recruitment, selection, training, and performance management, and helps ensure that store policies, procedures, programs, and hospitality standards are followed.

Requirements

• High school diploma or GED required.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field preferred.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.

Responsibilities

• Back up the Store Manager and support recruitment, selection, training, and performance management of store employees.
• Participate in decisions about staffing and scheduling.
• Respond to customer questions, complaints, and concerns.
• Monitor employee compliance with Sheetz policies, procedures, and programs.
• Follow up on customer service shop responses, QA audits, secret shops, and SMG surveys.
• Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
• Check that end-of-day tasks are completed.
• Maintain merchandise shelves through proper placement, pricing, and replenishment.
• Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
• Manage customer experiences to ensure Hospitality and Total Customer Focus standards are met across inventory, preparation, promotion, production, service, and sales.
• Lead day-to-day store operations in the Store Manager’s absence.

Benefits

• Quarterly employee bonuses based on company performance.
• Ample paid time off.
• 100% paid parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Full medical, vision, and dental coverage.
• Snack discounts.
• Additional $1.50 per hour for working 10 p.m.–6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED