Assistant Manager Food Service Operation

Goodwill Greater Milwaukee & Chicago•Great Lakes, IL

About The Position

The Assistant Manager Food Service Operations is responsible for food service operations at assigned galleys, ensuring meals are prepared and served properly and dining areas, equipment, and utensils remain clean and sanitary. The role provides daily supervision, work direction, and guidance to 20–100 food service workers and temporary workforce staff. The position implements organizational goals and may contribute input into strategic goals for Goodwill Great Lakes food service operations. It conducts research, evaluates data, and reports findings to support the development and implementation of policies, procedures, and programs. The role is familiar with the food service operations budget and may provide input into spending decisions involving vendors, systems, and projects. Projects and initiatives typically span 12 months to 2 years. The role may be scheduled for either a PM shift from 12:00 p.m. to 9:00 p.m. or an AM shift from 3:30 a.m. to 12:30 p.m.; each schedule includes two consecutive days off per week. The position requires oversight of meal service, inspections of work areas, employee training and supervision, preparation of daily assignments, and timely completion of required forms and documents. It also contributes to employee development, projects and change initiatives, problem solving, community engagement, and other duties as assigned. The position requires two years of college education or equivalent experience, at least five years of experience, the ability to pass and maintain ServSafe qualification, and the ability to manage an hourly workforce of 20–100 employees. The employee must have a vehicle and a valid driver's license, and must have or be willing to obtain a REAL ID as required by the Navy, or hold a U.S. Passport. Physical demands include lifting and moving objects, moving about to accomplish tasks, stooping, kneeling, crouching or crawling, reaching, and remaining stationary or walking for extended periods. Compensation placement considers education, experience, internal equity, market demands, and other qualifying criteria. Certain roles may be eligible for an incentive plan, subject to its terms and conditions. The competitive benefits program may include medical, dental, vision, short- and long-term disability, life insurance, a retirement plan, paid time off, and other benefits. Benefit specifics vary by job category and employment status.

Requirements

Two years of college education or equivalent experience.
A minimum of five years of experience.
Pass the ServSafe test and maintain the qualification.
Be capable of managing an hourly workforce of 20–100 employees.
Have a vehicle and a valid driver's license.
Have or be willing to obtain a REAL ID as required by the Navy, or hold a U.S. Passport.

Responsibilities

Ensure assigned meals are properly prepared and served in accordance with all contract requirements.
Inspect work areas before and during meals and before securing the area at the end of each shift.
Visually inspect dining areas, galleys, equipment, and utensils to ensure they remain clean and sanitary.
Train and supervise new hires.
Train and supervise assigned employees in all areas of food service.
Prepare daily work assignments for all employees.
Complete required documents and forms accurately and on time.
Partner with coworkers to advance their development, as applicable.
Participate as a team member or subject matter expert on formal or department projects; contribute ideas and help develop solutions while balancing project and routine work.
Engage effectively in changes affecting the role, communicate appropriately with the supervisor, and follow through on learning and skill-building needed to adapt.
Research, analyze, and evaluate situations and report findings; solve advanced problems independently with light supervision and periodic review.
Champion Goodwill community engagement initiatives, participate in relevant volunteer opportunities, and participate in industry or knowledge groups.
Complete other duties and responsibilities as assigned.