Assistant Manager, Customer Service

RADIANT LOGISTICS INC • Alexandria, VA

1d • $65,500 - $85,000 • Onsite

About The Position

The Assistant Manager, Customer Service leads the Customer Service team day to day, ensuring domestic shipments reach customers on time and customers know the status of their freight. Working closely with Domestic Operations, this role quotes and tracks freight, communicates transit delays promptly, and follows issues through to resolution. The position also monitors team performance and manages office functions to support responsive, dependable customer service.

Requirements

• Minimum 5 years of freight forwarding experience.
• Excellent general computer skills, including proficiency in Microsoft Word, Outlook, and Excel.
• Strong organizational and management skills.
• Superior attention to detail.
• Excellent oral and written communication skills, including the ability to work well with customers and colleagues of various backgrounds and cultures.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Dependability and professionalism.

Nice To Haves

• 2–5 years of prior customer service and logistics experience.
• Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
• Experience with SAP TM (freight-specific).

Responsibilities

• Assist clients with quoting, planning, and tracking shipments by phone and email.
• Accurately enter waybills and quotes in the transportation management system (SAP TM).
• Answer general customer inquiries by phone and email.
• Work with domestic and international operations to communicate customer needs.
• Stay current on issues and transit delays and promptly relay them to customers.
• Identify issues requiring customer assistance and follow them through to resolution.
• Manage the group email inbox so requests are addressed on time and in order of urgency.
• Lead the Customer Service team day to day and monitor team performance.
• Bring findings to the department and offer solutions and support in team meetings.
• Prepare weekly and monthly customer reports on shipment activity, on-time performance, and other requested topics.
• Manage office supplies and arrange maintenance calls as needed.
• Process expense reports and approve vendor invoices.
• Assist with special projects and other departments as needed.
• Perform other duties as assigned.

Benefits

• Medical, prescription drug, dental, and vision coverage for employees and their dependents.
• Health Savings Account with employer contributions.
• Flexible Spending Account options for medical and/or dependent care.
• Company-provided life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off for vacation, sick leave, and company-observed holidays.
• Eligible for a quarterly station bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED