Assistant Manager, Customer Service (7403)
About The Position
The Assistant Manager, Customer Service leads the Customer Service team day to day, ensuring domestic shipments reach customers on time and that customers know where their freight stands. Working closely with Domestic Operations, this role quotes and tracks freight, communicates transit delays promptly, and follows issues through to resolution. The position monitors team performance and manages office functions in support of responsive, dependable customer service. The role is based on-site in Alexandria, Virginia, and is full-time. The salary range is $65,500–$85,000 annually, and the position is eligible for a quarterly station bonus.
Requirements
- Minimum 5 years of freight forwarding experience.
- Excellent general computer skills, including proficiency in Microsoft Word, Outlook, and Excel.
- Strong organizational and management skills.
- Superior attention to detail.
- Excellent oral and written communication skills, including the ability to work well with customers and colleagues of various backgrounds and cultures.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Dependability and professionalism.
Nice To Haves
- 2–5 years of prior customer service and logistics experience.
- Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
- Experience with SAP TM (freight-specific).
Responsibilities
- Assist clients with quoting, planning, and tracking shipments by phone and email.
- Enter waybills and quotes accurately in the transportation management system (SAP TM).
- Answer general customer inquiries by phone and email.
- Work with domestic and international operations to communicate customer needs.
- Stay current on issues and transit delays and relay them to customers promptly.
- Flag issues that need customer assistance and follow them through to resolution.
- Manage the group email inbox so every request is addressed on time and in order of urgency.
- Lead the Customer Service team day to day and monitor team performance.
- Bring findings to the department and offer solutions and support in team meetings.
- Prepare weekly and monthly customer reports on shipment activity, on-time performance, and other requested topics.
- Manage office supplies and arrange maintenance calls as needed.
- Process expense reports and approve vendor invoices.
- Assist with special projects and other departments as needed.
- Perform other duties as assigned.
Benefits
- Medical, prescription drug, dental, and vision coverage for the employee and dependents.
- Health Savings Account with employer contributions.
- Flexible Spending Account options for medical and/or dependent care.
- Company-provided life insurance.
- Short-term and long-term disability insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off for vacation, sick leave, and company-observed holidays.
- Quarterly station bonus eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
