Assistant Manager, Branch Office - Concord

Navy Federal Credit Union•Concord, NC

3d•$32 - $40•Onsite

About The Position

The Assistant Manager, Branch Office assists the Branch Manager in overseeing the efficient operation of a branch office and ensuring operational functions are completed and properly performed by branch staff. The role supervises and develops the branch team, supports member service and business goals, and helps ensure compliance with operational, security, safety, emergency preparedness, and human resources policies and procedures. The Assistant Manager acts as Manager in the incumbent’s absence and may be required to work at or transfer permanently to neighboring branches within a reasonable commuting distance based on business needs. The position is located at 7711 Gateway Lane, Concord, NC 28027. Hours are Monday through Saturday, based on business needs.

Requirements

Meet scorecard criteria requirements as defined by Branch Operations Governance or have applicable external experience.
Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, and savings and checking accounts.
Working knowledge of multiple financial products, such as consumer mortgage loans, credit cards, and/or savings and checking accounts.
Working knowledge of functions relating to cash and ATM operations.
Ability to manage multiple priorities independently and/or in a team environment.
Exposure to member/customer service operations.
Exposure to mentoring and leading employees.
Effective organizational, planning, and time management skills.
Effective skill exercising initiative and using good judgment to make sound decisions.
Effective skill interacting diplomatically and tactfully with staff, management, vendors, and members.
Effective verbal and written communication skills.
Effective word processing and spreadsheet software skills.

Nice To Haves

Bachelor’s Degree in Accounting, Business Administration, or an equivalent combination of training, education, and experience.
Familiarity with financial institution and lending practices, principles, and regulations.
Familiarity with retail banking industry best practices.

Responsibilities

Supervise and lead the branch team in providing members with Navy Federal products and services, including lending products and depository accounts.
Assist the Manager in monitoring cash operations and branch self-auditing to protect credit union assets and maintain operational limits.
Manage staff completion of vault opening, closing, and balancing procedures.
Participate in external marketing and promotional activities, including financial presentations, local events, and realtor or trade shows.
Participate in recruiting, onboarding, and initial training of team members.
Participate in budgeting, purchasing, expense tracking, and records retention.
Guide team members’ development in technical, interpersonal, and leadership skills.
Support the team in achieving and maintaining product, service, and business goals, including cross-servicing Navy Federal products and services.
Assist in leading and training team members to deliver high-quality member service.
Analyze reports and conduct trend analysis to optimize business performance.
Ensure compliance with security, safety, and emergency preparedness procedures.
Ensure compliance with HR policies and procedures, including timekeeping, recruiting, compensation, separations, and leave usage.
Ensure the team follows, complies with, and regularly reviews required policies, practices, and procedures.
Supervise daily activities; ensure adequate and skilled staffing; and select employees.
Establish performance goals and priorities and prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input and/or prepare budget requirements for the Annual Financial Plan.
Ensure branch goals and objectives align with division and department strategy and ensure operational efficiency.
Act as Manager in the incumbent’s absence.
Perform other duties as assigned.
Remain cognizant of and adhere to Navy Federal policies, procedures, and regulations pertaining to the Bank Secrecy Act.