Assistant Store Manager - Concord Mills, Concord, NC

DTLR, Inc.•Concord, NC

6d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations and works to maximize sales and profitability through merchandising execution, expense and inventory management, employee training and development, human resources support, and outstanding customer service. The role is responsible for store staff quality and performance, compliance with company policies, operational standards, safety, and business standards. The position requires a standard workweek not exceeding 40 hours and a flexible schedule that may include days, nights, weekends, and holidays. The employee may be required to work in multiple stores within the assigned district and travel by car, plane, or train.

Requirements

At least one year of experience in retail management.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven approach and critical and creative thinking skills.
Project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales, profitability, and store goals.
Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual employee performance evaluations and provide feedback.
Assist with expense management and develop strategies to help stores meet budget expectations.
Monitor and identify loss or inventory inconsistencies, supporting shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment where customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.