Assistant Manager, Branch Office - Concord

Navy Federal•Concord, NC

2d•Onsite

About The Position

The Assistant Manager, Branch Office assists the Branch Manager in overseeing the efficient operation of a branch office and ensuring that operational functions are completed properly by branch staff. The role supervises and leads the branch team in providing members with Navy Federal Credit Union products and services, supports branch operations and business performance, and helps develop team members. The Assistant Manager also performs supervisory and managerial responsibilities and acts as Manager in the incumbent’s absence.

Requirements

Meet scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, and savings and checking accounts.
Working knowledge of multiple financial products, such as consumer mortgage loans, credit cards, and/or savings and checking accounts.
Working knowledge of functions relating to cash and ATM operations.
Ability to manage multiple priorities independently and/or in a team environment.
Exposure to member or customer service operations.
Exposure to mentoring and leading employees.
Effective organizational, planning, and time management skills.
Effective skill exercising initiative and good judgment to make sound decisions.
Effective skill interacting diplomatically and tactfully with staff, management, vendors, and members.
Effective verbal and written communication skills.
Effective word processing and spreadsheet software skills.

Nice To Haves

Bachelor’s degree in Accounting, Business Administration, or an equivalent combination of training, education, and experience.
Familiarity with financial institution and lending practices, principles, and regulations.
Familiarity with retail banking industry best practices.

Responsibilities

Supervise and lead the branch team in providing members with Navy Federal Credit Union products and services, including lending products and depository accounts.
Assist the Manager in monitoring cash operations and branch self-auditing to safeguard credit union assets and remain within operational limits.
Manage staff to ensure vault opening, closing, and balancing procedures are completed.
Participate in outside marketing and promotional activities for members and potential members, including financial presentations, local events, and realtor or trade shows.
Participate in recruiting, onboarding, and initial training of team members.
Participate in budgeting, purchasing, expense tracking, and business expense records retention.
Guide team development to support continued growth in technical, interpersonal, and leadership skills.
Support the team in achieving and maintaining product, service, and business goals, including cross-servicing Navy Federal products and services.
Assist with leading and training team members to deliver high-quality service to members.
Analyze reports and conduct trend analysis to optimize business performance.
Ensure compliance with security, safety, and emergency preparedness procedures.
Ensure compliance with HR policies, practices, and procedures, including timekeeping, recruiting, compensation, separations, and leave usage.
Ensure the team follows, complies with, and regularly reviews required policies, practices, and procedures.
Supervise daily activities and ensure adequate, skilled staffing; select employees.
Establish performance goals and priorities; prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input and/or prepare budget requirements for the Annual Financial Plan (AFP).
Ensure section or branch goals and objectives align with division and department strategy.
Ensure operational efficiency.
Act as Manager in the incumbent’s absence.
Perform other duties as assigned.