Assistant Manager, Asset Protection

Macy's•New York, NY

About The Position

The Assistant Manager, Asset Protection supports the Asset Protection Manager, My Macy’s initiatives, Omnichannel strategies, and the We Care Service Model by actively managing a team of direct reports. The role identifies shortage results and causes and develops programs and procedures to reduce shortage. It also protects company assets, supports investigations and recoveries, promotes a safe shopping and work environment, and performs other duties as assigned.

Requirements

1–3 years of Asset Protection supervisory experience.
Bachelor’s degree or equivalent work experience in a related field; candidates with either are encouraged to apply.
Effective written and verbal communication skills, including the ability to draft reports and communications and present to management and internal and external business partners.
Ability to interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Strong leadership, interpersonal, time-management, prioritization, and planning skills.
Ability to build partnerships, work independently or as part of a team, adapt to changing priorities, and maintain high integrity and professional business standards.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Physical ability to perform heavy lifting and constant moving, standing, and reaching; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Recruit, interview, hire, train, and develop Asset Protection direct reports; provide feedback and coaching, conduct quarterly and annual performance check-ins, make talent development and promotion decisions, address colleague concerns, and collaborate with HR on performance and conduct issues.
Assist the Asset Protection Manager in supervising indirect reports.
Protect and monitor company assets, alarms, property, colleagues, and visitors by enforcing company and Asset Protection policies.
Drive all aspects of the Shortage Program and cultivate a shortage-conscious culture.
Identify shortage results and causes; collaborate with the Asset Protection Manager and Store Manager on preventive action plans that support profit objectives.
Initiate programs and procedures to reduce shortage through training and development of the Asset Protection team.
Manage and monitor internal and external case productivity and recoveries; participate in theft investigations and assist with surveillance and apprehensions as needed.
Promote safety awareness and maintain a safe shopping and work environment for customers and colleagues.
Develop and foster partnerships with local law enforcement.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement