Aquatics Manager

Exos•Rochester, NY

2d•$22 - $30

About The Position

Exos is seeking an experienced and dedicated Assistant Manager, Aquatics to help lead aquatics programs and ensure safety, efficiency, and exceptional service for members. The position assists with staff management, program operations, and creating a positive, welcoming aquatic environment. The role also supports the smooth operation of aquatics programs through administrative coordination, communication, member support, and recommendations for service improvements.

Requirements

At least 2 years of experience in aquatics, including 1 year in a supervisory role.
Strong knowledge of teaching progressions for children and adults.
Current Red Cross certifications in AED, CPR, First Aid, Coaches Water Safety, and Lifeguard Instructor.
Strong communication skills and ability to relate to diverse populations.
High attention to detail and accuracy in administrative tasks.
Enthusiastic, responsible, and team-oriented, with a passion for excellent customer service.

Responsibilities

Recruit, interview, hire, train, and supervise Lifeguards, Swim Instructors, and Aquatics Service Desk Staff.
Conduct new staff orientation, ongoing training sessions, and performance reviews.
Develop and maintain schedules for Lifeguards, Swim Instructors, and Service Desk Staff, including coverage for special events.
Support Aquatics Desk staff with administrative processes and delivery of customer service.
Communicate schedule changes, pool temperature updates, and other key information to members and staff.
Address and resolve member issues, complaints, and concerns promptly.
Ensure the overall efficiency of aquatics programs and recommend improvements to enhance member experiences.
Perform other duties as assigned to support smooth aquatics program operations.