Aquatics Manager

Greek Peak•Cortland, NY

4d•Onsite

About The Position

The Aquatics Manager at Greek Peak Mountain Resort’s Cascades Indoor Waterpark oversees daily waterpark and arcade operations, supports staff development, and helps provide a safe, welcoming environment and outstanding guest service. The role includes operational and safety oversight, guest services and facility management, team leadership, and administrative and financial responsibilities. The position is based at the resort’s indoor waterpark in Cortland, New York. Scheduling depends on waterpark operating hours, staffing needs, and peak business periods.

Requirements

An associate degree in a related field or at least two years of aquatics management experience.
Demonstrated experience leading, training, and supporting staff in an aquatic environment.
Knowledge of applicable health requirements, safety procedures, and emergency response practices.
Ability to assess situations quickly and make thoughtful decisions under pressure.
Ability to communicate professionally with guests, staff, and management.
Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

Oversee daily waterpark and arcade operations to support guest safety, efficient operations, and exceptional service.
Maintain compliance with applicable New York State health and sanitation requirements and coordinate Health Department inspections.
Monitor lifeguard certifications and training, ensuring staff maintain current credentials and complete required training and in-service hours.
Maintain emergency action plans and coordinate emergency response procedures with other resort departments.
Maintain a clean and welcoming waterpark environment, including bathrooms and storage areas.
Respond professionally to guest questions, requests, and concerns.
Oversee reservations and ticket sales and assist guests as needed.
Enforce waterpark rules consistently and professionally.
Coordinate facility repairs by submitting work orders and following up on maintenance needs.
Recruit, train, and mentor staff, including lifeguards and arcade employees.
Coordinate weekly fitness training to support lifeguard conditioning and rescue readiness.
Manage staff schedules to support appropriate coverage and operational needs.
Oversee payroll approvals and performance management, and provide clear expectations and ongoing feedback.
Maintain accurate records of safety checks, inspections, training, and operational reports.
Monitor budgets, expenses, and payroll within approved limits.