Aquatics Manager

EXOS • Rochester, NY

1d

About The Position

Exos is seeking an experienced and dedicated Assistant Manager, Aquatics to help lead aquatics programs and ensure safety, efficiency, and exceptional service for members. The role assists with staff management, program operations, and fostering a positive, welcoming aquatic environment. The position is paid at $22–$30 per hour; actual pay may vary based on local wage laws, site location, specialty, certifications, work experience, and other business needs.

Exos describes itself as an elite coaching company with nearly 30 years of experience promoting a holistic approach to health through evidence-based programming. Its services include fitness center management, on-site coaching and classes, the Exos app, team-building experiences, executive coaching, personal development programming, athlete training, and practitioner education. Exos is an equal opportunity employer committed to an inclusive and welcoming workplace and offers reasonable accommodations to applicants with disabilities.

Requirements

• At least 2 years of experience in aquatics, including 1 year in a supervisory role.
• Strong knowledge of teaching progressions for children and adults.
• Current Red Cross certifications, including AED, CPR, First Aid, Coaches Water Safety, and Lifeguard Instructor.
• Superior communication skills and the ability to relate to diverse populations.
• High attention to detail and accuracy in administrative tasks.
• Enthusiastic, responsible, and team-oriented, with a passion for excellent customer service.

Responsibilities

• Recruit, interview, hire, train, and supervise Lifeguards, Swim Instructors, and Aquatics Service Desk Staff.
• Conduct new staff orientation, ongoing training sessions, and performance reviews.
• Develop and maintain schedules for Lifeguards, Swim Instructors, and Service Desk Staff, including coverage for special events.
• Support Aquatics Desk staff with administrative processes and exceptional customer service.
• Communicate schedule changes, pool temperature updates, and other key information to members and staff.
• Address and resolve member issues, complaints, and concerns promptly.
• Ensure aquatics programs operate efficiently and recommend improvements to enhance member experiences.
• Perform other duties as assigned to support the smooth operation of aquatics programs.

Benefits

• Health insurance
• Life and disability benefits
• 401(k) plan
• Paid time off
• A variety of part-time benefits, subject to eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed