Assistant Manager Affordable Housing- Sanctuary and Cadence

Volunteers of America Colorado•Fort Collins, CO

About The Position

The Assistant Manager Affordable Housing supports operations at the Sanctuary and Cadence properties, splitting time between the two. The role is responsible for timely and accurate application, certification, and recertification processes; assisting the Property Manager with residents’ daily needs and issues; and overseeing property operations when the Property Manager is absent, including problem-solving and sound decision-making. The position requires predictable, consistent attendance and performance of other duties as assigned. Employees must be able to perform essential functions with or without reasonable accommodation and in accordance with applicable laws. Mandatory COS Certification, LIHTC, and Fair Housing training must be obtained through outside agencies designated by VOA Colorado within one year of employment.

Requirements

High school diploma or equivalent.
One year of administrative or clerical office experience.
One year of apartment management experience.
Basic math aptitude.
Knowledge of computer operations, including databases and spreadsheets.
Ability to communicate effectively and maintain good relations with residents and employees.
Good organizational skills and ability to multitask.
Knowledge of Fair Housing laws and state landlord-tenant rights and obligations.
Predictable, consistent attendance.

Responsibilities

Process applications, certifications, recertifications, and interim certifications by interviewing applicants and residents, obtaining third-party verifications as necessary, calculating income, assets, and medical expenses, and entering data into property management software.
Execute applicant lease documents in accordance with Volunteers of America policies and procedures.
Collect and post resident rents and utilities, deliver rent delinquency notices, and review resident ledgers to reconcile accounts.
Maintain applicant waitlists and resident files in accordance with program regulations, conduct semi-annual waitlist updates, and compile program-required documents for the annual financial audit.
Enter coded invoices into property management software.
Monitor the property, resolve minor issues, and escalate more serious issues when the Property Manager is absent.
Collaborate with Service Coordinators to enhance residents’ quality of life.
Perform other duties as assigned.