Assistant Maintenance Director - Marquis at Great Hills

CWS Apartment Homes • Austin, TX

3d • Onsite

About The Position

The Assistant Maintenance Director combines hands-on maintenance work with customer service and leadership. The role supports the maintenance team, completes service requests, and helps ensure residents are satisfied. The position requires a maintenance, construction, or general labor background, along with the ability to demonstrate company values, prioritize safety, and maintain effective relationships with residents, team members, contractors, vendors, and other stakeholders.

Work takes place throughout residential apartment communities in office and field settings. The role may involve outdoor weather, maintenance equipment, construction areas, chemicals, noise, dust, and other conditions associated with property maintenance. It requires frequent walking, stair climbing, unit inspections, and assisting with maintenance operations. Employees must be able to stand, bend, kneel, reach, climb ladders, lift or move materials and equipment up to 50 pounds, and safely operate maintenance tools and equipment.

Requirements

• EPA, HVAC I & II, CPO, and local certifications are required.
• At least 1–2 years of previous full-time work experience in apartment maintenance or a trade requiring basic knowledge of electricity, plumbing, carpentry, painting, and HVAC.
• A valid driver’s license and current automobile insurance.
• Own a basic set of hand tools.
• Able to read service requests and schedules and regularly converse in English with team members, residents, and vendors.
• Basic computer skills.
• Able to adhere to set and variable work schedules, including weekends and emergencies as required.
• Able to adhere to company policies, procedures, and practices.
• Able to establish and maintain effective working relationships.
• Able to maintain a professional and ethical atmosphere.
• Possess supervisory or managerial skills.
• Able to perform work responsibilities at locations other than the home property.
• Able to travel within major metropolitan areas and attend company functions in other cities as required.
• Able to respond to emergency calls outside normal business hours.
• Able to safely operate maintenance tools and equipment and perform the physical activities described for the role.

Nice To Haves

• High school diploma or GED.
• Yardi software experience.
• Apartment maintenance experience.

Responsibilities

• Assist with leading the maintenance team.
• Prepare make-ready apartments.
• Complete service requests.
• Maintain inventory and shop organization.
• Perform common area maintenance.
• Participate in the preventative maintenance program.
• Participate in resident satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Participate in the CWS Risk Management Program and Safety Programs.
• Make safety a top priority and consider the health, well-being, and safety of team members, residents, contractors, and yourself in business activities.

Benefits

• 50% apartment rental discount for onsite team members and 20% rental discount for other employees.
• Multiple medical, dental, and vision plan options.
• Company-paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible spending and health savings account options.
• Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
• Paid time off.
• Company holidays, a floating holiday, and a birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED