Seasonal Holiday Retail Assistant Manager- Walden Galleria

Cherry Hill Programs • Town of Cheektowaga, NY

11d • $18 - $19

About The Position

Cherry Hill Programs is hiring a seasonal Assistant Local Manager at Walden Galleria. Working alongside the Local Manager, this role helps lead the team responsible for creating holiday memories for children and families. The Assistant Local Manager supports daily photo operations, helps motivate and develop the seasonal team, drives sales and service excellence, and ensures guests receive a memorable Santa visit and outstanding service.

The role includes supporting opening-day preparations and daily operations, capturing photos, helping guests select souvenirs, resolving service issues, troubleshooting technical problems, and assisting with administrative and team-management tasks. Flexible scheduling is required, with availability for evenings, weekends, holidays, peak retail periods, and required pre-season training. The position is seasonal and offers $17.50–$18.50 per hour.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Comfortable working in a cash-handling and sales-transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours per week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures.
• Capture photos and help guests choose memorable souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa powered by Portable North Pole, and three free months of Pixie Post access.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed