Assistant Manager Walden Galleria

V AND J FOODS INC•Town of Cheektowaga, NY

1d•$18 - $18

About The Position

V&J Foods is seeking a motivated, energetic, and results-driven Manager to lead daily operations at its Cinnabon location at Walden Galleria Mall in Buffalo, New York. The position is responsible for delivering an exceptional guest experience while meeting sales, labor, food cost, and profitability goals. The manager leads by example through customer service, operational excellence, and team development, while ensuring compliance with company policies, food safety standards, and brand requirements. The role oversees restaurant operations for Auntie Anne’s and Cinnabon, including product quality, opening and closing procedures, cleanliness, equipment maintenance, staffing and training, guest service, sales and cost management, inventory and ordering, food safety, and local marketing and community engagement. Performance is evaluated on sales growth, labor and food cost, inventory accuracy, guest satisfaction, team retention, inspection results, brand compliance, service speed, cleanliness, training completion, and profitability.

Responsibilities

Oversee daily restaurant operations for Auntie Anne’s and Cinnabon.
Ensure products are prepared according to brand recipes and quality standards, with excellent presentation, freshness, and portion control.
Ensure opening, shift-change, and closing procedures are completed accurately.
Maintain restaurant cleanliness and organization, and coordinate equipment maintenance and repairs as needed.
Ensure compliance with local, state, and federal health regulations and company policies.
Recruit, interview, hire, onboard, and train employees.
Coach, motivate, and develop crew members and shift leaders; conduct regular performance evaluations.
Foster a positive, respectful, team-oriented environment and resolve employee concerns professionally.
Deliver exceptional hospitality, resolve guest concerns, and monitor guest satisfaction to identify improvements.
Achieve sales goals and manage labor costs within company targets.
Control food costs, minimize waste, complete daily sales reports and deposits, and maintain accurate cash-handling procedures.
Analyze sales trends and implement action plans to improve profitability.
Order products and supplies, maintain inventory levels, complete weekly inventory counts, and prevent shortages and over-ordering.
Ensure products are stored using FIFO (First In, First Out).
Maintain ServSafe and food safety standards, ensure sanitation procedures are followed, and monitor food temperatures and holding times.
Ensure compliance with OSHA and workplace safety guidelines and complete cleaning and sanitation logs.
Execute local store marketing initiatives, promote seasonal and limited-time offerings, and support fundraising events and community partnerships.
Encourage upselling and suggestive selling to increase average ticket.