Assistant - IT

Baker Group•Ankeny, IA

13h

About The Position

The I.T. Assistant provides assistance to I.T. Help Desk staff in supporting end users with their information technology needs. Duties include installing and upgrading computers and peripherals, relocating equipment, performing scheduled preventative maintenance, setting up iPhones and iPads, and keeping accurate records of time and materials used for repairs and service. The role follows prescribed equipment safety procedures and established safety practices, reports or corrects unsafe work-area conditions, and performs related work as required. Occasional travel within the Metro area may be required.

Requirements

High school diploma or GED.
Experience maintaining and repairing PC computer hardware and computer peripherals.
Experience working with Windows operating systems, MS Office Suite, antivirus software, and other productivity applications.
Knowledge of basic networking skills.
Valid current driver's license.
Strong customer service and problem-solving skills.
Ability to multitask and strong attention to detail.
Solid work history, including an excellent attendance record and superior work ethic.
Ability to maintain confidentiality.

Responsibilities

Assist I.T. Help Desk staff in supporting end users with information technology needs.
Install and upgrade computers and peripherals.
Relocate computer hardware, peripherals, and equipment as needed.
Service equipment according to the established preventative maintenance schedule.
Set up iPhones and iPads.
Maintain accurate records of the time and materials required to perform repairs and service.
Operate tools and equipment according to prescribed safety procedures.
Follow established safety procedures and techniques, including when lifting, climbing, and carrying.
Correct unsafe conditions in the work area and promptly report conditions that cannot be corrected to the supervisor.
Perform related work as required.