Assistant Insurance Service Advisor - Greater Toronto Area

Scotiabank•Burlington, ON

1d•Onsite

About The Position

The position is responsible for providing in-force policy support to licensed advisors, Branch Managers, and Insurance Consultants within the Montreal and Quebec City region. The role acts as the main point of contact for licensed advisors in the region, offering support for in-force policy management. This includes training advisors on accessing policy details, reviewing statements, flagging policies for attention, undertaking policy analysis, requesting in-force illustrations, and providing necessary paperwork. The role also involves proactively reviewing a subset of in-force permanent life insurance policies at key milestones to identify potential issues. Additionally, the position takes on Agent of Record for orphaned policies and triages requests for licensed advisors to take over as Agent of Record on policies sold by external agents. It also identifies opportunities to introduce an Insurance Consultant into an in-force policy for new business potential and champions a customer-focused culture. The role requires understanding the Bank's risk appetite and culture, and actively pursuing efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring adequate business controls.

Requirements

Minimum of 3-5 years’ experience within the life insurance industry
University degree (or equivalent education)
LLQP is a requirement
Experience working with permanent life insurance
Working knowledge of insurance carrier illustrations, software and advisor portals is essential
Knowledge of the estate planning uses for life insurance including corporate owned life insurance strategies is essential
Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in a gracious and professional manner
Ability to work effectively and collaboratively within a team
Readily embrace change and thrive in an ever-changing environment
Well organized, goal driven and action oriented
Demonstrates pro-activity, initiative and resourcefulness
Service-oriented with a high value placed on rapid and high-quality responses
Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint and MS Outlook

Nice To Haves

The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an asset

Responsibilities

Acts as the main point of contact for licensed advisors in the region who have questions and require support related to their in-force policy management activities.
Delivers training to advisors on accessing policy details within Centralize and best practices for servicing activities.
Reviews statements and notices as they are distributed to the Agent of Record and flags any policies that require attention.
Undertakes policy analysis and requests in-force illustrations.
Provides any necessary paperwork to advisors.
Proactively reviews a subset of in-force permanent life insurance policies at key milestones to identify potential issues that might lead to future client concerns.
Collaborates with advisors and SWIS colleagues in determining the best approach to address issues and mitigate any risks.
Takes on Agent of Record for all orphaned policies within the region, acting as the primary contact for those clients in managing their policies.
Takes on Agent of Record for select policies referred directly to SWIS by an unlicensed advisor or business partner.
Triages requests for licensed advisors to take over as Agent of Record on policies sold by external agents.
Collaborates with SWIS colleagues to ensure that any new AORs will not increase risk exposure and are onboarded effectively.
Ensures advisors are aware of the AOR policy and any requirements for considering requests.
Identifies opportunities to introduce an Insurance Consultant into an in-force policy where there may be new business potential, such as conversions, re-applications, or secondary sales.
Proactively reviews their in-force block of business for new business potential opportunities.
Works closely with Insurance Consultants in their region to develop a process for partnering effectively.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles.
Ensures the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high performance environment and contributes to an inclusive work environment.