Area Director - Greater Austin

WhiteWater Express Car Wash•Austin, TX

1d•Onsite

About The Position

The Area Director (AD) is a strategic leadership role overseeing operations at four to ten locations across the Greater Austin area. The role ensures business objectives are achieved across multiple sites, with a focus on operational excellence, team development, and financial performance. The AD shapes the culture, performance, and growth of assigned locations through oversight of store operations, facilities, financial results, personnel development, and customer engagement. The position reports directly to the Regional Director and ensures business units meet or exceed established standards and goals. The role includes providing operational leadership, monitoring performance across locations, collaborating with store and regional leaders, supporting staffing and employee development, and managing schedules, payroll submissions, invoices, financial reporting, and sales strategies. The Area Director is expected to spend at least 80% of their time coaching and developing teams, prepare a General Manager for promotion to Multi-Site Director, and help locations achieve membership, retention, revenue, and gross profit goals. The position requires travel between locations across the Greater Austin market and flexible scheduling, including evenings and weekends.

Requirements

Proven track record in leadership, successful management, and staff development.
At least 5 years of multi-unit leadership experience managing multiple locations.
Passion for delivering outstanding customer service.
Proven ability to drive revenue growth and profitability through strategic planning and operational efficiency.
Experience leading and developing store-level managers, including General Managers and Assistant Managers, with a focus on performance management and succession planning.
Demonstrated ability to implement and maintain operational standards across a region or market.
Strong knowledge of P&L management, budgeting, and financial reporting.
Ability to work in an outdoor, all-weather, fast-paced environment.
Flexible scheduling, including evenings and weekends.
Reliable transportation to travel between locations across the Greater Austin market.
Must successfully complete a pre-hire background check.

Responsibilities

Provide day-to-day operational leadership and direction to assigned locations, fostering a positive work culture and exceptional guest experience.
Monitor and drive performance across store operations, staffing, facilities, and financial outcomes.
Serve as a liaison between location leadership teams and senior regional leadership.
Collaborate with General Managers and Multi-Site Directors on store operations, equipment, damage claims, and employee development.
Fill open shifts when necessary to ensure seamless operations.
Communicate regularly with the recruiting team about staffing, retention, and employee progression.
Review Leadership Summaries and ensure staff participate in development programs.
Approve weekly work schedules, payroll submissions, and purchasing invoices, and devise sales and metrics strategies.
Analyze P&L reports and create sales and development strategies to meet company projections.
Coach, mentor, and develop leaders and staff across assigned locations, spending at least 80% of work time on team development.
Identify and develop at least one General Manager for promotion to Multi-Site Director.
Drive initiatives to grow and retain memberships and meet or exceed budgeted goals.
Maintain an average 30-day team member retention rate of at least 90% across assigned locations.
Ensure each location meets or exceeds budgeted revenue and gross profit targets.