Assistant in Training

Buckle•Bristol, TN

13d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in fulfilling Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role combines sales, guest service, merchandising, and store operations, while helping develop sales, recruit Teammates, and provide leadership. The AIT shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional high-level duties, though most responsibilities are shared. The AIT helps deliver a welcoming, service-focused shopping experience; achieve individual and store sales goals; develop Guest relationships; and educate Guests and Teammates about products and promotions. The role also supports recruiting, training, coaching, visual merchandising, inventory and freight tasks, and daily store operations. The position assists the Store Manager with supervision and may need to travel to or cover other stores within the district based on business needs. This is a full-time retail store position. The work environment is a retail store with usually moderate noise. The role involves frequent standing, walking, handling and reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing; sitting is occasional. The Teammate must be physically able to lift and maneuver 50 pounds throughout the store and backroom. A high school diploma or GED, one to three months of related retail experience and/or training, or an equivalent combination is listed. Full-time benefits are available after the applicable waiting period.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the listed physical activities, including regular standing, walking, handling, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to provide sales-oriented Guest service, communicate product knowledge, and meet sales goals.
Ability to develop, train, motivate, and coach Teammates and support store leadership.
Ability to execute store operations, Point of Sale procedures, visual merchandising, and Loss Prevention practices.

Responsibilities

Greet Guests, provide attentive and engaging service, answer questions, recommend merchandise, and help locate or obtain products that meet Guest needs.
Anticipate Guest needs, suggest additional items, create a wardrobing experience, and demonstrate product knowledge and sales techniques.
Maintain knowledge of merchandise, current promotions, payment and exchange policies, and security practices; share product and sales education with the Team.
Meet personal sales-per-hour, average sales, and total net sales goals, and contribute to store sales performance and business-builder goals.
Use the Sales Presentation Guide daily and support Guest loyalty activities, fit appointments, Buckle credit card engagement, and Guest connections.
Build Guest relationships and client-based business, recognize and communicate Guest levels, ask for and remember Guest names, and provide feedback to improve sales presentations.
Assist the Store Manager with planning sales goals, recruiting and staffing, interviewing, training, coaching, motivating, and developing Teammates.
Support daily setup, training, impacting, and review activities; use the Performance Tracker and other company tools to support goals and accountability.
Teach and reinforce accountability, shift orientation, Loss Prevention, sales presentation, denim showmanship, and other applicable standards.
Help choose and implement store education focuses, execute business segments, track assigned actions, and complete department check-ins and calendar actions.
Own and influence product zones; assign projects and learning goals; demonstrate new tools; and partner with the Store Manager to delegate, demonstrate, and review the four zones.
Monitor visual standards, the Visual library, and Weekly Visual Checklist; identify merchandising opportunities; maintain appropriately sized displays and freight presentation; and recommend improvements.
Give store tours, anticipate product changes, and use the Performance Tracker to identify and implement improvements to store performance.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Use the planner and complete opening and closing checklists; complete markdowns, pulls, freight, recalls, and returns to vendors.
Recognize security risks and theft, follow Loss Prevention guidelines including daily bag and purse checks, and execute and teach Point of Sale procedures.
Handle calls from the Corporate Office and maintain a positive attitude when addressing challenging situations involving Guests or Teammates.
Maintain a clean, organized, and shoppable store; provide feedback about merchandise handling; and communicate policy violations and concerns to appropriate management or Human Resources promptly and confidentially.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally; and assist with emergencies in the Store Manager’s absence in accordance with Company guidelines.
Follow company policies, procedures, handbooks, and Code of Ethics; complete new-hire paperwork and tasks accurately and promptly; and maintain adequate supplies inventory.
Establish effective communication with Corporate Office departments to assist in store operations.
Assist the Store Manager in supervising and support Leadership; give and receive feedback, promote personal and store growth, solve problems, and help execute daily interviews as needed.
Travel to or cover other stores within the District based on business needs.
Perform other duties and special projects as assigned.