Assistant in Training

Crabtree Valley Mall•Raleigh, NC

13d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in fulfilling Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role combines sales, guest service, merchandising, and store operations, while helping develop sales, recruit Teammates, and provide leadership. The AIT shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. The Assistant Manager position is a progression from AIT and includes additional higher-level duties, though most responsibilities are shared. The position involves delivering attentive, knowledgeable guest service; achieving personal and store sales goals; coaching and developing Teammates; maintaining visual merchandising standards; and carrying out operational, administrative, and loss-prevention procedures. AITs assist with recruiting, training, scheduling coverage, store planning, inventory tasks, and communication with corporate departments. The role requires a flexible schedule based on store and business needs, including possible mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas. The job is performed in a retail store setting, where the noise level is usually moderate. Physical duties include standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and lifting and maneuvering up to 50 pounds throughout the store and backroom. A high school diploma or GED, one to three months of related retail experience and/or training, or an equivalent combination is listed.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch or crawl, and talk or hear as required by the job.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to deliver customer service, support sales goals, communicate effectively, and work with Guests, Teammates, and Management.
Ability to execute store procedures, including POS, loss prevention, merchandising, opening and closing, and inventory-related tasks.

Responsibilities

Provide friendly, engaging, and knowledgeable service to Guests; recommend merchandise and help fulfill Guest needs.
Demonstrate product knowledge and sales techniques, share information about promotions and store policies, and create a positive shopping experience.
Meet personal sales, average sale, and total net sales goals, and contribute to store sales performance and business-builder goals.
Build and maintain Guest relationships, recognize Guest levels, ask for and remember Guest names, and support guest loyalty and client-based business.
Use the Sales Presentation Guide daily and coach Teammates on sales presentations, product education, denim showmanship, and fit cards.
Recognize recruiting opportunities and assist the Store Manager with recruiting and staffing needs.
Help lead, train, motivate, and develop Teammates; support onboarding, shift orientation, accountability, loss prevention, and sales standards.
Maintain a positive floor culture, model the dress code, welcome feedback, and demonstrate leadership whether or not the Manager is present.
Help set and implement store education focuses, delegate tasks, execute business segments, and track department actions and progress.
Own and influence product zones; delegate and review zone work, follow visual standards, and maintain a well-sized, appropriately displayed sales floor and backroom.
Recognize merchandising opportunities and recommend or implement changes to improve visual results and store performance.
Carry out opening and closing procedures, use the planner and checklists, and complete markdowns, pulls, freight processing, recalls, and vendor returns.
Follow loss-prevention, security, payment, return, exchange, and point-of-sale procedures; teach POS procedures and conduct daily bag and purse checks as required by policy.
Maintain a clean, organized, and shoppable store and communicate merchandise-handling concerns, policy violations, and Teammate or Guest concerns through appropriate channels.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally and travel to cover other stores within the district when business needs require.
Complete new-hire paperwork and tasks promptly and accurately, maintain contact lists, and build relationships with corporate office departments.
Assist the Store Manager in supervising, conduct interviews as needed, provide and receive feedback, and support team development and growth.
Handle emergencies in the Store Manager’s absence according to company guidelines.
Perform other duties and special projects as assigned.