Assistant II, Medical
About The Position
The Medical Assistant (MA) II serves as an AltaMed ambassador at an assigned clinic, Patient Service Center (PSC), or Patient Registry team. The role welcomes patients and attends to their needs, creating a positive patient experience through compassionate and respectful interactions and proactive management of expectations. The MA II assists with direct patient care by performing routine patient-care procedures and providing technical and clerical support in the clinical setting. The role builds relationships with patients, listens to them, and earns their trust. The MA documents all specialties in the Electronic Health Record (EHR) and supports administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor or Manager. The MA also supports department goals and objectives by mentoring and training the Medical Assistant team. At a Patient Service Center, the role includes additional duties over the telephone.
Requirements
- Medical Assistant certificate.
- High school diploma or equivalent.
- Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.
Nice To Haves
- At least 1 year of experience as a back-office Medical Assistant, preferably in an outpatient, medical practice, or clinic setting.
- Phlebotomy certification.
- Nationally recognized Medical Assistant certification.
- Bilingual English/Spanish/Mandarin/Cantonese, depending on location.
Responsibilities
- Welcome patients and attend to their needs at the assigned clinic, Patient Service Center, or Patient Registry team.
- Create a positive patient experience by managing expectations and demonstrating compassion and respect.
- Assist in providing direct patient care by performing routine patient-care procedures.
- Provide technical and clerical support services in the clinical setting.
- Build relationships with patients by listening to them and gaining their trust.
- Document all specialties in the Electronic Health Record (EHR).
- Assist with administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor or Manager.
- Support department goals and objectives by mentoring and training the Medical Assistant team.
- Perform additional duties over the telephone when working at a Patient Service Center.
Benefits
- Medical, dental, and vision insurance
- 403(b) retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career advancement and development opportunities
- Paid Time Off and holidays
- Paid CME days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
