Graduate Assistant - Assistant Housing Services Coordinator

University of South Florida•Tampa, FL

About The Position

The Assistant Housing Services Coordinator works with Housing & Residential Education staff and campus partners to manage desk and mail center operations serving more than 6,400 on-campus students. Reporting to the Housing Services Coordinators, the role supports key and card management, student staff training and development, safety and security compliance, on-call response, and operational improvements. The position helps manage more than 100 student Desk Clerks, Mail Clerks, and Desk Operations Assistants. It is allocated 20 hours per week, with hours varying according to departmental needs, including grand opening, transition days, and hall closing. The incumbent participates in a rotating on-call schedule with other Housing Services team members. This is a live-off position and does not provide on-campus housing.

Requirements

Must be fully admitted to a graduate degree program at USF, classified as a degree-seeking graduate student, and meet graduate school requirements.

Nice To Haves

Strong collaboration skills.
Experience working with diverse populations.
Excellent verbal and written communication skills, including interpersonal communication and public speaking.
Excellent customer service skills, including independent problem-solving.
Ability to respond to multiple requests in a fast-paced environment.
Ability to take initiative and work independently within specified time constraints while demonstrating sound judgment and decision-making.
Proficiency with all aspects of Microsoft Office.
Knowledge of standard operating procedures for residence hall facilities.
Ability to set goals and strive for continuous improvement.

Responsibilities

Assist with overseeing Housing & Residential Education desk operations in coordination with full-time Housing Services staff.
Assist with overseeing Housing & Residential Education mail center operations.
Assist with recruiting, selecting, training, and evaluating more than 100 student Desk Clerks, Mail Clerks, and Desk Operations Assistants.
Maintain desk operations processes and procedures and communicate them to appropriate departmental staff.
Co-supervise the student Operations Assistant leader position.
Process lock changes and assess costs to student accounts.
Develop familiarity with Housing & Residential Education systems, including KeyTrak, StarRez, SubItUp, and BACS.
Troubleshoot Housing & Residential Education key and card management systems.
Assist residents, parents, and other inquirers by answering questions, proposing solutions, and directing them to appropriate resources.
Support openings, closings, and transition periods by reserving, setting up, breaking down, and staffing check-in/out locations; preparing keys and card access; and assisting with questions and concerns from parents, students, and campus partners.
Assist as needed with camps and conferences, guest housing, and overnight orientation check-ins and check-outs.
Coordinate with Housing Services Coordinators to provide strategic direction for desk operations and improve services, procedures, and protocols.
Assist with mail center package inventory and training new mail clerks.
Assist the Mail Center Supervisor with projects as needed.
Participate in an on-call rotation, including alternating weekends, to address after-hours inquiries from Housing Services and other Housing & Residential Education staff.
Perform other duties as assigned.