Assistant Housekeeping Manager

Pyramid Global Hospitality • Houston, TX

7d • Onsite

About The Position

The Assistant Housekeeping Manager leads the daily operations of the Housekeeping and Laundry departments at the 604-room Houston Marriott Westchase. Reporting to and supporting the Director of Housekeeping, the manager ensures Marriott cleanliness and service standards across guest rooms, public areas, lobby spaces, and laundry operations. The role supervises 50–60 employees and oversees room inspections, staffing and scheduling, payroll and work records, incentive programs, budgets, supplies, and communication with hotel departments and stakeholders.

This is a non-exempt position scheduled for 45 hours per week, including weekends and holidays, with shifts varying according to hotel occupancy. The property is transitioning its Property Management System to Power M this year; the selected candidate must be able to use the current system, adapt to Power M, and may assist with training during the changeover.

Requirements

• At least 2–3 years of experience specifically as a housekeeping manager or housekeeping supervisor.
• Fluency in English and Spanish, including strong written and verbal communication in both languages.
• Experience managing teams of 50 or more employees across multiple housekeeping job classifications, including on-property laundry operations.
• Proficiency with a Property Management System and ability to transition to Power M.
• Experience with Hotel Effectiveness or a comparable labor scheduling platform.
• Demonstrated experience processing payroll and maintaining accurate employee work records.
• Experience designing and managing employee incentive programs tied to performance and productivity.
• Strong computer skills and comfort with hotel systems, scheduling tools, payroll platforms, and standard office applications.
• Ability to attend and contribute to leadership and departmental meetings regularly.
• High school diploma or equivalent.
• Availability for a scheduled 45-hour work week, including weekends, holidays, and shifts varying with hotel occupancy.
• Ability to walk and stand for more than 8 hours per day while conducting inspections and floor tours.
• Ability to occasionally lift and move 25–50 pounds.
• Ability to access all hotel areas, including back-of-house corridors, stairwells, and laundry facilities.

Nice To Haves

• Experience in a full-service or high-volume hotel with 400 or more rooms.
• Experience in a premium or luxury full-service or high-volume hotel with 400 or more rooms.
• Associate's or Bachelor's degree in Hospitality Management or a related field.
• Experience with Workday HCM/HRIS and work record systems for payroll processing.
• Prior experience with Marriott or another major branded hotel company, including familiarity with brand standards and quality audit processes.

Responsibilities

• Oversee daily cleaning, servicing, and inspection of guest rooms and public areas.
• Personally inspect 50–60 rooms daily and coach employees based on inspection results, following up on corrective actions.
• Maintain accurate room status in the PMS and, following transition, Power M, coordinating with the Front Office team.
• Coordinate deep-cleaning projects and preventive maintenance walkthroughs with Engineering.
• Manage lost-and-found procedures in accordance with brand and property policies.
• Oversee on-property laundry operations, linen production schedules, linen par levels, equipment maintenance coordination, inventory, replacement cycles, and loss and waste control.
• Ensure safe chemical handling, OSHA compliance, and safety protocols in the laundry facility.
• Supervise 50–60 employees across housekeeping, laundry, lobby, and supervisory roles.
• Build daily and weekly schedules using Hotel Effectiveness, aligning staffing with occupancy forecasts and productivity targets.
• Lead daily pre-shift briefings covering VIP arrivals, group activity, assignments, and operational updates.
• Recruit, train, onboard, and develop employees; conduct performance evaluations and administer corrective action as needed.
• Support the Director of Housekeeping with operational, administrative, and strategic department functions.
• Process and close weekly or biweekly payroll for 50–60 employees using Workday, ensuring accurate hours, overtime, and job classifications.
• Maintain employee work records in Workday, including attendance, schedule changes, and performance documentation.
• Design and administer incentive programs tied to inspections, productivity, and guest satisfaction.
• Manage labor costs, supply and amenity inventory, par levels, ordering, and vendor relationships.
• Assist with the annual operating budget and monthly variance reporting.
• Communicate professionally with employees, coworkers, managers, hotel leadership, guests, vendors, and contract labor.
• Attend and participate in leadership and departmental meetings, representing housekeeping.
• Address housekeeping- and laundry-related guest concerns promptly and professionally.
• Collaborate with Front Office, Engineering, Food & Beverage, and other departments to support guest experiences.
• Adapt to the Power M PMS transition and potentially support team training during the changeover.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED