Assistant Housekeeping Manager

Highgate Hotels • Boston, MA

18d • Onsite

About The Position

The Assistant Housekeeping Manager is responsible for helping operate the Housekeeping Department in an attentive, friendly, efficient, and courteous manner. The role supports quality guest service and a clean, safe environment throughout guests’ stays while managing expenses and maximizing service levels. The position is with The Atlas Hotel, a new hotel opening in Boston.

Requirements

• High school diploma or equivalent required.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Must be able to stand for the entire shift.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must listen effectively, understand concerns raised by employees and guests, and clarify those concerns.
• Must multitask and prioritize departmental functions to meet deadlines.
• Must attend required hotel meetings and training.
• Must maintain regular attendance in accordance with Highgate Hotel standards and the hotel’s scheduling needs.
• Must maintain high standards of personal appearance and grooming, including wearing the proper uniform and personal protective equipment.
• Must effectively handle problems by anticipating, preventing, identifying, and solving them as necessary.
• Must understand and apply complex information and data from various sources to meet objectives.
• Must be able to cross-train in other department-related areas.
• Must maintain confidentiality of information.
• Must show initiative, including anticipating guest or operational needs.
• Must maintain a warm and friendly demeanor.

Nice To Haves

• College coursework in a related field is helpful.
• Previous supervisory responsibility is preferred.

Responsibilities

• Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Motivate, coach, counsel, and discipline housekeeping personnel according to Highgate Hotel SOPs.
• Carry a phone with a Relay option, operate Relay devices professionally, and follow proper radio etiquette.
• Maintain access to Alice, monitor team progress, and report maintenance issues through appropriate channels.
• Monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
• Attend weekly staff meetings and provide rotational training using Highgate Hotel’s effective-training standards.
• Maintain Lost and Found procedures and policies according to Highgate Hotel standards.
• Maintain scheduled cleaning programs, including floor care, hard cleaning, and mattress flipping, with detailed checklists for each position.
• Help maintain and control housekeeping equipment and keep the Housekeeping Office, linen rooms, storage closets, and stairwells clean and organized.
• Help ensure compliance with corporate Risk Management standards, including MSDS and HazComm.
• Ensure public areas, guest rooms, and back-of-house areas are cleaned to Highgate Hotel standards.
• Record valet laundry and check incoming laundry at the end of the day to ensure all items have been returned.
• Protect guest privacy and security by following Highgate Hotel procedures.
• Monitor work orders, submit them to Engineering, and follow up to confirm completion.
• Conduct pre-shift meetings for Room Attendants and House Attendants.
• Respond to emergencies using information in MSD sheets and keep those sheets current and accessible.
• Participate in Manager on Duty coverage as required.
• Follow Highgate Hotel standards and regulations and practice safe work habits to protect guests, employees, and self.
• At the end of each shift, ensure keys are returned and assignments are complete.
• Know correct guest-room cleaning procedures and assist with cleaning when needed.
• Assist with training housekeeping staff.
• Inspect Room Attendants’ work daily within assigned sections to ensure standards and productivity levels are met.
• When the Executive Housekeeper or Assistant Executive Housekeeper is absent, inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
• Establish and maintain a key-control system.
• Oversee end-of-day floor closing, ensuring Room Attendants’ carts are clean and restocked.
• Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
• Update and reinforce detailed checklists for each position.
• Balance and clear room status nightly, compare the PM housekeeping report with the PMS room-status report, and resolve discrepancies.
• Ensure consistent departmental opening and closing procedures.
• Help maintain required par levels for housekeeping and laundry supplies, amenities, and other needed supplies, and assist with monthly or quarterly inventories.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED