Assistant Housekeeping Manager

Rosewood Hotel Group•Menlo Park, CA

127d•$70,500 - $80,000•Onsite

About The Position

The Assistant Housekeeping Manager plays a crucial role in maintaining the high standards of cleanliness and service at Rosewood Sand Hill. This position involves supervising housekeeping staff, ensuring all areas meet superior standards, and acting as the Director of Housekeeping in their absence. The role requires a strong understanding of departmental policies, effective training of staff, and meticulous attention to detail in all aspects of housekeeping operations, from room cleaning to inventory management.

Requirements

Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.
High school diploma.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize and follow-up.
Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand a guest’s service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to read and interpret business records and statistical reports.
Basic mathematical skills to interpret financial information and prepare budgets.
Ability to analyze and interpret established policies.
Ability to understand government regulations covering business operations.
Ability to make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Ability to see differences in widths and lengths of lines such as those on graphs.
Ability to deal with the general public, customers, employees, union and government officials with tact and courtesy.
Ability to plan and organize the work of others.
Ability to change activity frequently and cope with interruptions.
Ability to speak and write clearly.
Ability to accept full responsibility for managing an activity.
Required to speak, read and write English.
Must be able to exert physical effort in transporting 30 pounds.
Must be able to endure various physical movements throughout the work areas.
Must be able to reach up and down.
Must be able to remain stationary at times throughout work periods.
Must be able to satisfactorily communicate with guests and co-workers to their understanding.

Nice To Haves

Fluency in other languages is preferred.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Act as Director of Housekeeping when the Director is off the property.
Complete morning and evening reports and assist with assignment of room attendants and housepersons.
Responsible for key control.
Train new supervisors and assist in the training of room attendants, housepersons, and other housekeeping staff.
Work with laundry personnel and train them when needed.
Inspect all public areas daily.
Report all injuries to security so a written report can be made.
Work closely with Head houseperson and conduct tours to ensure adequate supplies of linen and amenities.
Personally supervise the cleaning of VIP rooms and inform the Director of Housekeeping upon completion for inspection.
Assist in all physical inventory of linens and supplies.
Make schedules for the department weekly.
Inform night staff of VIP rooms and special requests and assignments.
Perform all other duties as required.