Assistant Housekeeping Manager

LINE Austin•Austin, TX

About The Position

The Assistant Housekeeping Manager is responsible for the daily operations of the Housekeeping department and assignments of the housekeeping staff. The role assists in developing and communicating departmental strategies and goals, communicating and enforcing policies and procedures, and working closely with the Housekeeping Manager on short- and long-term goals while managing expenses within approved budget parameters. The successful candidate has a genuine passion for hospitality, an entrepreneurial spirit, strong communication skills, conflict-resolution ability, and a thorough understanding of LINE policies, procedures, and expectations.

Requirements

High school diploma or GED.
Three years of related experience in the hospitality or service industry is preferred.
Strong communication skills.
Collaborative spirit.
Ethical conduct.
Computer proficiency, including Microsoft Office and Opera PMS.
Positive attitude.
Eye for detail.
Problem-solving abilities.
Ability to resolve conflict.
Thorough understanding of LINE policies, procedures, and expectations.
Experience with payroll control and scheduling.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Maintain a courteous, gracious, and professional demeanor.
Establish and maintain good communication and teamwork with colleagues and other hotel departments.
Adhere to operational standards, policies, procedures, manuals, memos, and verbal instructions.
Maintain open-door communication with employees.
Assist with interviewing, selecting, training, guiding, managing, and scheduling personnel.
Participate in developing and implementing processes and standards that support service and financial goals.
Monitor housekeeping staff to ensure rooms are clean early enough for prompt check-in, brief associates on daily needs, respond to guest complaints, and apply service-recovery guidelines.
Ensure staff are trained on systems, security procedures, and service standards, and have the tools and equipment needed to perform their jobs.
Continuously inspect rooms and public areas.
Determine staffing levels based on forecasted business and schedule employees accordingly.
Track inventory, purchasing, and distribution of linens, cleaning supplies, guest room and restroom supplies, laundry supplies, and related items.
Supervise laundry operations and/or the outsourced laundry relationship.
Coordinate room availability with the Front Office Manager.
Ensure work is accurate, thorough, and consistent with the Housekeeping Manager's and company's standards.
Ensure staff understand their job expectations before holding them accountable.
Understand and meet the needs of guests and internal customers while also meeting company needs.
Maintain awareness of documentation that must be prepared and retained in employee files.
Know safety and emergency procedures, including OSHA requirements.
Attend relevant meetings.