Assistant Housekeeping Manager

Boyne Resorts • Newry, ME

13d

About The Position

Sunday River Resort is seeking an experienced and dynamic Assistant Housekeeping Manager to oversee housekeeping operations and ensure high standards of cleanliness, comfort, and guest satisfaction. The role involves leading the housekeeping team, establishing cleaning standards, managing inventory and budgets, addressing guest feedback, ensuring safety and regulatory compliance, coordinating with other departments, and supporting staff training and development. The manager will also implement eco-friendly practices to reduce the resort’s environmental footprint.

Requirements

• Previous experience in a housekeeping management role, preferably in a hotel or resort.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to maintain high standards of cleanliness and guest satisfaction.
• Knowledge of health and safety regulations and best practices.
• Strong organizational and problem-solving skills.
• Flexibility to adapt to changing business needs and priorities.

Nice To Haves

• Bachelor’s degree in Hospitality Management or a related field preferred.

Responsibilities

• Lead, mentor, and supervise the housekeeping team, including hiring, training, scheduling, and performance management.
• Foster a positive, collaborative work environment and promote teamwork and excellent service.
• Develop and implement cleaning procedures and standards for guest rooms, public areas, and facilities.
• Conduct regular inspections and promptly address cleanliness deficiencies.
• Manage inventory of cleaning supplies, linens, and amenities, and oversee procurement as needed.
• Develop and manage the department budget and implement cost-saving measures while maintaining quality.
• Maintain guest rooms and public areas to high standards of cleanliness and presentation.
• Address guest feedback and complaints promptly and effectively to improve satisfaction and loyalty.
• Ensure compliance with health and safety regulations and industry standards.
• Implement procedures to minimize accidents and protect the safety of guests and staff.
• Coordinate services with departments including the front desk, maintenance, and food and beverage.
• Provide and participate in ongoing staff training and development.
• Implement eco-friendly practices and initiatives to reduce the hotel’s environmental footprint.

Benefits

• Free ski and golf passes for the employee and dependents, and access to other Boyne Resorts.
• Resort discounts on lessons, equipment rentals, dining, retail, lodging, and spa.
• Eligibility for affordable team member housing.
• Health insurance, 401(k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.
• Opportunities for professional growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed