Assistant Housekeeping Manager

Pyramid Global Hospitality•Westchase, FL

5d•Onsite

About The Position

The Assistant Housekeeping Manager leads the daily operations of the Housekeeping and Laundry departments at the 604-room Houston Marriott Westchase. Reporting directly in support of the Director of Housekeeping, the role ensures Marriott cleanliness and service standards across guest rooms, public areas, lobby spaces, and back-of-house laundry operations. It supervises 50–60 employees and oversees room inspections, schedules, payroll, incentive programs, budgets, inventory, and cross-department communication. This is a non-exempt role scheduled for 45 hours per week, including weekends and holidays, with shifts varying according to hotel occupancy. The property plans to transition its Property Management System to Power M this year; the manager must be comfortable using the current system, adapting to Power M, and may support team training during the changeover.

Requirements

At least 2 to 3 years of experience specifically as a Housekeeping Manager or Housekeeping Supervisor.
Fluency in English and Spanish, with strong written and verbal communication skills in both languages.
Experience managing teams of 50 or more employees across multiple housekeeping job classifications, including on-property laundry operations.
Proficiency with a Property Management System and ability to transition to Power M.
Experience using Hotel Effectiveness or a comparable labor-scheduling platform.
Experience processing payroll and maintaining accurate employee work records.
Experience designing and managing employee incentive programs tied to performance and productivity metrics.
Strong computer skills and comfort with hotel systems, scheduling tools, payroll platforms, and standard office applications.
High school diploma or equivalent.
Availability for a scheduled 45-hour work week, including weekends, holidays, and shifts that vary with hotel occupancy.
Ability to attend and contribute to leadership and departmental meetings regularly.

Nice To Haves

Experience in a full-service or high-volume hotel with 400 or more rooms.
Associate's or Bachelor's degree in Hospitality Management or a related field.
Experience in a premium or luxury full-service or high-volume hotel with 400 or more rooms.
Experience with Workday HCM/HRIS and work-record systems for payroll processing.
Prior experience with Marriott or another major branded hotel company, including familiarity with brand standards and quality audit processes.

Responsibilities

Oversee daily cleaning, servicing, and inspection of guest rooms and public areas, including personally inspecting 50–60 rooms per day.
Maintain accurate room status in the Property Management System and coordinate with the Front Office team.
Coach Room Attendants and Supervisors based on inspection results and follow up on corrective actions.
Coordinate deep-cleaning projects and preventive maintenance walkthroughs with Engineering.
Manage lost-and-found procedures in accordance with brand and property policies.
Oversee laundry operations, production schedules, linen par levels, equipment maintenance coordination, linen inventory, replacement cycles, and loss and waste control.
Ensure proper chemical handling, OSHA compliance, and safety protocols in the laundry facility.
Supervise 50–60 employees across housekeeping, laundry, lobby, and supervisory roles.
Build daily and weekly work schedules using Hotel Effectiveness or the applicable scheduling platform, aligning labor with occupancy forecasts and productivity targets.
Lead daily pre-shift briefings covering VIP arrivals, group activity, priority assignments, and operational updates.
Recruit, train, onboard, and develop employees; conduct performance evaluations and administer corrective action as needed.
Support the Director of Housekeeping with operational, administrative, and strategic department functions.
Process and close weekly or biweekly payroll for 50–60 employees using Workday, and maintain accurate employee work records.
Design and administer employee incentive programs tied to inspections, productivity, and guest satisfaction.
Manage labor costs, supplies, amenities, par levels, ordering, and vendor relationships; assist with annual budgeting and monthly variance reporting.
Communicate with employees, hotel leaders, guests, vendors, and contract labor; participate in leadership and departmental meetings.
Address housekeeping- and laundry-related guest concerns promptly and professionally.
Collaborate with Front Office, Engineering, Food & Beverage, and other departments to support guest experiences.