Assistant Housekeeping Manager

Rosewood Hotel Group • Calistoga, CA

43d • $71,000 - $75,000

About The Position

The Assistant Housekeeping Manager is an operational leader supporting housekeeping and laundry operations at Rosewood Calistoga. Approximately 75% of the role focuses on laundry and textile operations, including the in-house laundry, guest valet services, uniform room, and linen program. Working alongside the Director of Housekeeping, the manager oversees daily operations, develops associates, supports inspections, and manages productivity and labor resources to help meet Rosewood and Forbes Five-Star standards.

Requirements

• At least 3 years of housekeeping, laundry, or rooms leadership experience in a luxury hotel, resort, or Forbes-rated environment.
• Strong leadership, coaching, mentoring, communication, and team-development skills.
• Strong knowledge of garment care, textile management, inventory controls, and operational productivity.
• Experience conducting inspections and maintaining luxury quality standards.
• Proficiency in Microsoft Outlook, Excel, Word, Teams, and hotel management systems.
• Ability to work throughout a resort-style property in indoor and outdoor environments and varying weather conditions.

Nice To Haves

• Experience managing laundry operations, uniform programs, linen inventories, or textile-related services.
• Bilingual English/Spanish.

Responsibilities

• Lead daily operations of the Laundry, Uniform Room, Linen Program, and Guest Valet Laundry Services.
• Ensure guest garment care, pressing, alterations, and specialty garment services meet Forbes Five-Star expectations.
• Oversee the uniform program, including issuance, inventory, repairs, alterations, quality control, and replacement planning.
• Manage hotel-owned linen, terry, spa and restaurant linen, pool towels, and operating textiles, maintaining inventory levels and cost controls.
• Monitor laundry productivity, wash quality, textile life cycles, and operational performance metrics, and drive continuous improvement.
• Partner with Engineering to maintain laundry equipment and preventive maintenance programs.
• Conduct guestroom, villa, residence, and public area inspections to support Rosewood and Forbes Five-Star standards.
• Coach, mentor, and develop supervisors and associates through hands-on leadership, training, and recognition.
• Support scheduling, labor productivity, staffing deployment, and daily operational planning.
• Champion workplace safety, sustainability initiatives, and operational excellence.
• Partner with resort leaders to deliver seamless guest experiences and resolve challenges.
• Serve as the acting Housekeeping leader when the Director of Housekeeping is absent.

Benefits

• The position may be eligible for bonus opportunities.
• Opportunities for growth, inclusion, and development through Diversity, Equity, and Inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed