Assistant Housekeeping Manager

Proper Hospitality Careers•Santa Monica, CA

About The Position

The Assistant Housekeeping Manager assists the Housekeeping Manager with the daily operations of the housekeeping department. The role helps ensure that guest rooms, public spaces, and back-of-house facilities meet high standards of cleanliness, hygiene, and maintenance. It includes supervising and training staff, supporting operational efficiency, monitoring guest satisfaction, controlling inventory and costs, and promoting safety and compliance. The Assistant Housekeeping Manager helps coordinate staffing, shift coverage, cleaning schedules, room turnovers, inspections, and responses to guest requests or complaints. The role also supports supply and linen management, budget monitoring, staff development, and collaboration with the Front Desk and Maintenance departments. The position requires the ability to work flexible hours, including weekends, holidays, and evening shifts, depending on hotel needs.

Requirements

High school diploma or equivalent.
At least 2–3 years of housekeeping experience, including at least 1–2 years in a supervisory or assistant management role.
Strong leadership and interpersonal skills, including the ability to motivate and manage a diverse team.
Excellent organizational and time-management skills, with the ability to prioritize tasks and delegate effectively.
Knowledge of hotel cleaning standards, safety protocols, and operational procedures.
Strong verbal and written communication skills for interacting with guests, staff, and other hotel departments.
Problem-solving and conflict-resolution skills, including the ability to handle guest complaints and operational issues efficiently.
Ability to stand or walk for extended periods.
Ability to bend, kneel, and lift up to 50 pounds as needed.
Ability to work flexible hours, including weekends, holidays, and evening shifts, depending on hotel needs.

Nice To Haves

Degree in Hospitality Management or a related field.
Previous experience in a hotel or hospitality environment.
Familiarity with housekeeping management software or property management systems (PMS).

Responsibilities

Assist in supervising, training, motivating, and supporting housekeeping staff, including Housekeepers, Room Attendants, and Housekeeping Supervisors.
Ensure staff follow housekeeping procedures, cleanliness standards, safety protocols, and hotel policies.
Assist with staff shift scheduling to maintain coverage and accommodate guest requests and peak periods.
Monitor staff performance, provide feedback, recognize strong performance, and address performance issues.
Support the Housekeeping Manager in daily department operations and timely cleaning of guest rooms and public areas.
Ensure guest rooms, bathrooms, and public spaces are cleaned and maintained to hotel quality standards.
Inspect rooms and public areas for cleanliness, organization, functionality, and adequate amenities and supplies; ensure identified issues are addressed.
Coordinate cleaning schedules, room turnovers, and special guest requests, including early check-ins and FOP setups.
Resolve housekeeping-related operational issues and guest complaints in coordination with other hotel departments.
Monitor guest feedback and respond promptly and courteously to cleanliness concerns and room requests.
Help manage housekeeping supplies and inventory, ensuring materials, linens, guest amenities, and equipment are stocked and stored properly.
Maintain an organized inventory system, report shortages or discrepancies, and assist with ordering supplies.
Monitor linen usage and help organize laundry operations to reduce waste and extend the life of linens and towels.
Help keep labor, supply, and operational costs within budget; identify cost-saving opportunities while maintaining cleanliness standards.
Assist with expense reporting and tracking inventory usage to prevent unnecessary waste.
Ensure staff use cleaning chemicals, equipment, and personal protective equipment correctly and follow health and safety guidelines.
Inspect cleaning supplies and storage areas for compliance with safety regulations and hotel policies, and promote a safe working environment.
Assist in developing and delivering training for new and existing staff; identify training needs and recommend development solutions to the Housekeeping Manager.
Promote teamwork, open communication, staff motivation, and recognition of achievements.
Coordinate with Front Desk and Maintenance on room availability, readiness, and maintenance requests.
Coordinate special guest requests, such as early check-ins and room upgrades, with other hotel teams.
Help maintain cleanliness and condition of back-of-house areas, including staff rooms, laundry, and storage.