Assistant Housekeeping Manager

LINE Austin•Newtown, CT

About The Position

The Assistant Housekeeping Manager is responsible for the daily operations of the Housekeeping department and assigning work to housekeeping staff. The role assists in developing and communicating departmental strategies and goals, communicating and enforcing policies and procedures, and working closely with the Housekeeping Manager on short- and long-term goals while managing expenses within approved budget parameters. The position requires strong communication and conflict-resolution skills, along with a thorough understanding of the company’s policies, procedures, and expectations. The Assistant Housekeeping Manager helps lead and schedule staff, maintain room and public-area cleanliness, support guest satisfaction and service recovery, coordinate with other hotel departments, and oversee housekeeping inventory and laundry operations.

Requirements

High school diploma or GED.
Strong communication skills.
Collaborative spirit.
Ethical conduct.
Computer proficiency, including Microsoft Office and Opera PMS.
Positive attitude.
Attention to detail.
Problem-solving abilities.
Experience with payroll control and scheduling.

Nice To Haves

Three years of related experience in the hospitality or service industry.
Bilingual English-Spanish skills.

Responsibilities

Maintain a courteous, gracious, and professional demeanor.
Establish and maintain communication and teamwork with colleagues and other hotel departments.
Follow operating standards, policies, procedures, manuals, memos, and verbal instructions.
Maintain open communication with employees.
Assist with interviewing, selecting, training, guiding, managing, and scheduling personnel.
Help develop and implement departmental processes and standards that support service and financial goals.
Monitor housekeeping staff to ensure rooms are cleaned early enough for prompt check-in, brief associates on daily needs, respond to guest complaints, and apply service recovery guidelines.
Ensure staff are trained on systems, security procedures, and service standards, and have the tools and equipment needed to perform their jobs.
Continuously inspect rooms and public areas.
Determine staffing levels based on forecasted business and schedule employees accordingly.
Track inventory, purchasing, and disbursement of linens, cleaning supplies, guest-room and restroom supplies, and laundry supplies.
Supervise laundry operations or the outsourced laundry relationship.
Coordinate room availability with the Front Office Manager.
Ensure work is accurate, thorough, and meets the standards of the Housekeeping Manager and company.
Ensure staff understand their job expectations before holding them accountable.
Understand and meet the needs of guests, internal customers, and the company.
Maintain awareness of documentation required in employee files.
Know safety and emergency procedures, including OSHA requirements.
Attend relevant meetings.