Assistant Home Shopping Manager

Albertsons Companies • Addison, TX

14h

About The Position

The Assistant D.U.G. Manager supports the Drive Up & Go department by helping oversee daily operations, ensuring accurate and timely fulfillment of customer orders, delivering exceptional customer service, and assisting with team development. The role works closely with the D.U.G. Manager to maintain productivity standards, operational compliance, and a positive shopping experience for online customers.

The position involves supporting order picking, staging, and handoff; monitoring order volume, staffing, and productivity; assisting with associate supervision, coaching, and training; and ensuring safety, food safety, sanitation, and quality standards are followed. It also helps maintain product quality and organized staging areas, while addressing inventory concerns and substitutions.

This is a fast-paced retail environment. The physical requirements include standing, walking, bending, lifting and carrying products up to 50 pounds, pushing and pulling loaded carts, and working in refrigerated and freezer conditions.

Requirements

• Strong communication, organization, and problem-solving skills.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Basic computer and mobile device proficiency.
• Strong customer focus.
• Effective leadership and coaching abilities.
• Attention to detail and accuracy.
• Ability to prioritize multiple tasks and changing business demands.
• Commitment to operational excellence, safety, and teamwork.
• Ability to stand, walk, bend, and lift throughout the workday.
• Ability to lift and carry products weighing up to 50 pounds.
• Ability to work in varying temperature conditions, including refrigerated and freezer environments.
• Ability to push and pull carts loaded with customer orders.

Nice To Haves

• High school diploma or equivalent.
• Previous retail, grocery, customer service, or e-commerce experience.
• Prior leadership or supervisory experience.

Responsibilities

• Provide friendly, professional, and responsive service to Drive Up & Go customers.
• Resolve customer concerns, substitutions, refunds, and order issues promptly.
• Promote customer satisfaction through accurate order fulfillment and timely delivery.
• Assist customers and associates with questions about online ordering processes.
• Support daily order picking, staging, and handoff procedures.
• Monitor incoming orders and labor needs to help meet service-level expectations.
• Assist with scheduling and deploying associates based on order volume.
• Ensure orders are picked accurately and completed within company timelines.
• Monitor productivity metrics and communicate performance expectations to associates.
• Assist in supervising, coaching, and training D.U.G. associates.
• Provide direction during daily operations and help maintain workflow efficiency.
• Encourage teamwork, accountability, and a customer-focused culture.
• Assist with onboarding and ongoing development of new associates.
• Support performance improvement through feedback and coaching.
• Ensure associates follow company safety policies and procedures.
• Maintain compliance with food safety, sanitation, and quality standards.
• Verify proper handling of perishable and temperature-sensitive products.
• Monitor adherence to company operational standards and best practices.
• Help ensure product selections meet quality expectations.
• Communicate inventory concerns and out-of-stock conditions to store leadership.
• Assist with maintaining organized staging and storage areas.
• Monitor substitution accuracy and customer communication regarding unavailable items.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company's partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development opportunities.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED