Assistant Guest Service Mgr FT

Alex Lee•Aiken, SC

About The Position

The Assistant Guest Service Manager supports guest service operations at Kj’s Market, helping maintain front-of-store service standards, train and develop front porch hosts, and handle cash, sales, invoice, and cash-office activities. The role works with the Store Manager and Guest Service Manager to ensure appropriate scheduling and a consistently clean, organized, secure, and well-staffed guest service area. The position also monitors cashier performance and completes audits and reports.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and direction.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards, including the No Noticeable Wait policy, are met at all times.
Work with the Store Manager and Guest Service Manager to create schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free and ensure the parking lot is free of debris and excessive carts.
Act as a positive role model in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked off and enforce front porch policies related to asset protection and shrink control.
Train and direct hosts who are not meeting front porch standards, communicate performance concerns to the Guest Service Manager, and provide ongoing on-the-job feedback.
Prepare weekly cash reports and supporting documentation, maintain sales-related information, process assigned invoices and transfers, and process beer and wine payments.
Prepare bank deposits, handle payroll check approvals and cashing according to policy, ensure accurate daily cash counts, process guest needs such as money orders, stamps, and lottery tickets, and process returned checks.
Secure the cash office and store funds, maintain accountability standards for cashier tills, and maintain supplies for the front porch and cash office.
Monitor and analyze the Operator Activity Report and perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.