Assistant Guest Service Mgr FT

Alex Lee•Darlington, SC

About The Position

The Assistant Guest Service Manager supports front-of-store guest service standards, trains and develops front porch hosts, and performs cash office, accounting, and security activities. The role helps ensure prompt, professional service and maintains a clean, organized front porch and parking lot while following company policies for asset protection, cash handling, and shrink control.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and directions.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards under the No Noticeable Wait policy are met.
Coordinate with the Store Manager and Guest Service Manager on scheduling to provide the desired service level within labor guides.
Train cashiers to call additional hosts to the front porch according to guest needs and the daily call-up list.
Promptly and professionally handle guest and host requests, refunds, loans, pickups, voids, and check approvals.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front-of-store employees.
Ensure unused check lanes are blocked when not in use.
Monitor and enforce front porch asset protection and shrink control policies.
Train and direct hosts who do not meet front porch standards.
Communicate problem areas and performance concerns to the Guest Service Manager.
Provide ongoing on-the-job feedback to front porch hosts.
Prepare weekly cash reports and supporting documentation.
Maintain sales-related information.
Process assigned invoices and transfers, as well as beer and wine payments.
Prepare bank deposits according to policy.
Handle payroll check approvals and cashing according to company policy.
Ensure an accurate daily cash count is completed.
Process guest requests such as money orders, stamps, and lottery tickets.
Process returned checks according to policy.
Secure the cash office and store funds.
Maintain accountability standards for cashier tills and keep front porch and cash office supplies stocked.
Monitor and analyze the Operator Activity Report.
Conduct surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties assigned by management.