Assistant Guest Service Mgr FT

IGA Southeast•Darlington, SC

About The Position

The Assistant Guest Service Manager supports IGA’s front-of-store guest service and cash office operations. The role helps maintain front porch service standards, coordinates staffing with store leadership, trains and gives feedback to front porch hosts, and handles guest requests and transactions. It also performs sales, cash, invoice, deposit, and cash-security duties; monitors cashier performance reports; and completes audits and accuracy checks. The position requires guest service and communication skills, the ability to supervise and develop employees, comfort working with computers and math, and the ability to meet the stated physical requirements.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and direction.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards in the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to write schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the established daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Act as a positive role model for front porch employees in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked off when not in use.
Monitor and enforce front porch policies related to Asset Protection and Shrink Control.
Train and direct hosts who are not meeting front porch standards.
Communicate problem areas and host performance concerns to the Guest Service Manager.
Provide ongoing on-the-job feedback to front porch hosts to maintain service levels.
Prepare the weekly cash report and supporting documentation.
Maintain sales-related information.
Process invoices and transfers as assigned.
Process beer and wine payments.
Prepare bank deposits according to policy.
Handle payroll check approval and cashing according to company policy.
Ensure an accurate daily cash count is completed.
Process guest needs such as money orders, stamps, and lottery tickets.
Process returned checks according to policy.
Ensure the security of the cash office and store funds.
Maintain accountability standards for cashier tills.
Maintain supplies needed for the front porch and cash office.
Monitor and analyze the Operator Activity Report.
Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.