Bench - Assistant Guest Service Mgr FT

Lowes Foods•Cary, NC

11d

About The Position

The Assistant Guest Service Manager develops the skills and expertise needed to become a successful Guest Service Manager. The role supervises checkout operations to ensure every guest receives a fast and pleasant experience through consistent execution of Lowes Foods’ Guest Service Standards and Policies. The position also supervises and performs functions related to sales assets and assumes the Department Manager’s duties when that manager is absent. The role maintains front porch service standards, supports scheduling and training, handles guest and host requests, and helps ensure the area and parking lot remain clean and orderly. It also performs cash, sales, invoice, and cash-office activities; maintains security and accountability; and monitors cashier and guest-service performance.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and the technical requirements of the job.
Effective communication and guest-service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards under the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to prepare schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Serve as a positive role model for front-end and host staff in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked off.
Monitor and enforce front porch policies related to Asset Protection and Shrink Control.
Train and direct hosts who are not meeting front porch standards.
Communicate problem areas and host performance concerns to the Guest Service Manager.
Provide ongoing on-the-job performance feedback to front porch hosts.
Prepare weekly cash reports and supporting documentation.
Maintain sales-related information.
Process invoices and transfers as assigned.
Process beer and wine payments.
Prepare bank deposits according to policy.
Approve and cash payroll checks according to company policy.
Ensure an accurate daily cash count is completed.
Process guest needs such as money orders, stamps, and lottery tickets.
Process returned checks according to policy.
Ensure the security of the cash office and store funds.
Maintain cashier-till accountability standards.
Maintain supplies needed for the front porch and cash office.
Monitor and analyze the Operator Activity Report.
Conduct surprise cashier-till audits, detail-tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.
Assume the Department Manager’s duties in their absence.