Assistant Guest Service Mgr FT

Alex Lee•Hephzibah, GA

About The Position

Kj’s Market is hiring an Assistant Guest Service Manager to support guest service and front porch operations in a fast-paced grocery environment. The role helps maintain service standards, train and provide feedback to front porch hosts, oversee cash and invoice accounting, handle cash-related activities, and help secure the cash office and store funds. The position also monitors cashier and guest service clerk performance and completes other duties assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards, including the No Noticeable Wait policy, are met.
Work with the Store Manager and Guest Service Manager to create schedules that meet service needs within established labor guides.
Train cashiers to call additional hosts to the front porch according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Serve as a positive role model in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked off and enforce front porch Asset Protection and Shrink Control policies.
Train and direct hosts who are not meeting front porch standards; communicate performance concerns to the Guest Service Manager and provide ongoing feedback to hosts.
Prepare weekly cash reports and supporting documentation, maintain sales-related information, process assigned invoices and transfers, and process beer and wine payments.
Prepare bank deposits, handle payroll check approvals and cashing according to policy, ensure accurate daily cash counts, process guest requests such as money orders, stamps, and lottery tickets, and process returned checks according to policy.
Maintain cash office and store-fund security, cashier till accountability, and supplies for the front porch and cash office.
Monitor and analyze the Operator Activity Report and conduct surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties assigned by management.