Assistant Guest Service Mgr FT

Lowes Foods•Reidsville, NC

About The Position

The Assistant Guest Service Manager develops the skills, knowledge, and expertise needed to become a successful Guest Service Manager. This role supervises and ensures that every guest receives a fast and pleasant checkout experience through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. The Assistant Guest Service Manager supervises and performs functions related to sales assets and assumes the Department Manager’s duties in their absence. Responsibilities include maintaining front porch service standards, supporting scheduling, training and coaching hosts, handling guest and host requests, and keeping the front porch and parking lot clean and orderly. The position also performs sales, cash, and invoice accounting; prepares deposits and cash reports; processes transactions such as money orders and lottery tickets; maintains cash office security and cashier accountability; and monitors cashier and guest service clerk performance.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and direction.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and the technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards under the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to schedule staff to provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front porch staff and hosts.
Block off unused check lanes when they are not in use.
Monitor and enforce front porch policies related to asset protection and shrink control.
Train and direct hosts who do not meet front porch standards, communicate performance concerns to the Guest Service Manager, and provide ongoing on-the-job feedback.
Prepare weekly cash reports and supporting documentation, maintain sales-related information, process assigned invoices and transfers, and process beer and wine payments.
Prepare bank deposits according to policy; handle payroll check approvals and cashing according to company policy; ensure an accurate daily cash count; process guest needs such as money orders, stamps, and lottery tickets; and process returned checks according to policy.
Secure the cash office and store funds, maintain accountability standards for cashier tills, and maintain supplies for the front porch and cash office.
Monitor and analyze the Operator Activity Report and perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.
Assume the Department Manager’s duties in their absence.