Assistant General Manager

CLUB4 FITNESS•Plano, IA

3d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading the team to deliver an excellent member experience while driving revenue growth. The role contributes to the gym’s overall success and serves as an extension of the General Manager, overseeing facility operations when the General Manager is absent. The Assistant General Manager shares oversight of all CLUB4 operations at the assigned facility, including customer experience, community partnerships, membership sales, and hiring, coaching, mentoring, and developing staff within established operational budgets. The role helps achieve targets for financial sustainability, customer satisfaction, sales and revenue performance, and financial returns. It is accountable for the successful management, administration, and daily operations of the gym. Employees who meet or exceed established KPI metrics may earn monthly bonuses in addition to regular wages. This position reports to the General Manager and operates under the direction of an assigned Regional Manager.

Requirements

High school diploma or equivalent GED required.
CPR/AED certification required.
Basic computer, math, and communication skills.
Computer proficiency and familiarity with Microsoft Office Suite.
Strong work ethic and decision-making skills.
Self-starter who takes initiative with minimal direction and supervision.
Superior customer-service skills, preferably in the fitness industry.
Detail-oriented and results-oriented, with professionalism and strong organizational skills.
Strong time-management skills and ability to manage multiple priorities in a rapidly changing environment.
Ability to work autonomously and collaboratively within teams.
Ability to lead others and maintain responsibility for club operations personnel when the General Manager is absent.
Ability to maintain confidentiality of proprietary and sensitive information.

Nice To Haves

Strong sales background.
Some supervisory or leadership experience in a high-level customer-service industry.
A two- or four-year degree, or four years of supervisory experience.

Responsibilities

Support the General Manager in leading the team and achieving revenue growth and an excellent customer experience.
Oversee facility operations when the General Manager is not present.
Share oversight of all CLUB4 operations at the assigned facility.
Help hire, coach, mentor, and develop staff within established operational budgets.
Make sales calls to prospective members who have visited the club or expressed interest online; take responsibility for the location’s overall sales numbers.
Maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
Support staff development and help employees grow within the company.
Collaborate with the General Manager and Regional Manager to address employee and member issues appropriately, respectfully, and promptly, including issues raised online.
Promote a superior customer experience and actively promote CLUB4 Fitness in local communities.
Partner with the General Manager to grow club sales and profit and motivate staff toward those goals.
Ensure daily deposits are accurate and timely.
Monitor compliance with company policies, procedures, and organizational standards.
Monitor club inventory and ensure adequate supplies.
Oversee employee payroll and scheduling to ensure adequate staffing.
Keep the facility clean and ready to pass inspections.
Schedule and reassign staff to meet club needs when the General Manager is absent.
Maintain confidentiality of proprietary and sensitive information.
Partner with the General Manager and Manager on Duty to support team communication, effective working relationships, and an inviting experience for members and prospective members.
Maintain complete knowledge of and strict adherence to company policies and procedures.
Perform other duties as assigned by the General Manager, Regional Manager, or Managing Partner.
Travel to other clubs as needed.