Assistant General Manager

Green Bay Country Club•Green Bay, WI

About The Position

The Assistant General Manager (AGM) is a key member of the leadership team, supporting the General Manager/COO in overseeing daily Club operations. The highly visible role leads the Food & Beverage department and helps ensure exceptional service, operational excellence, and a positive member experience across the Main Clubhouse, Golf, and Sports Center. The AGM works with department leaders to coordinate operations, support strategic initiatives, and maintain Club standards. The position serves as a liaison among departments, committees, the Board of Directors, and the General Manager/COO, and assumes responsibility for Club operations in the General Manager/COO’s absence. It offers broad exposure to club management and future advancement opportunities. The AGM leads and develops department managers and their teams, oversees clubhouse and Food & Beverage operations, supports member engagement and retention, and oversees Main Clubhouse and Sports Center facilities and assigned capital projects. The role also assists with budgeting, forecasting, departmental planning, and expense monitoring.

Requirements

Minimum of 5 years of progressive leadership experience in a hospitality setting.
Proven experience managing private club Food & Beverage operations, including restaurants, bars, kitchens, and catering.
Strong written and verbal interpersonal and communication skills.
Sound judgment and decision-making abilities.
Detail-oriented, with excellent time management and organizational skills.
Experience in staff training and professional development.
Demonstrated career longevity and commitment in the private club industry.
Effective leadership skills and financial acumen.
Deep understanding of membership sales, programming, and event development.
Highly visible and engaged with members, delivering exceptional service.
Creativity, strong personal taste, and attention to detail.
Strong administrative and organizational skills.
Ability to coach and motivate teams and support high performance.
Career-mindedness and interest in growth and future leadership opportunities.
Ability to stand and walk for extended periods during events and peak service times.
Ability to lift, carry, and move items up to 50 pounds, including event supplies and banquet equipment.
Comfort working in a fast-paced, dynamic environment with frequent interruptions and shifting priorities.
Flexibility to work evenings, weekends, and holidays for event coverage and Club operations.
Ability to work in varying indoor and outdoor conditions depending on event location.
Ability to interact regularly with members, guests, and staff in a professional and courteous manner.

Nice To Haves

Bachelor’s degree in hospitality management preferred.
CMAA continuing education and progress toward CCM designation preferred.

Responsibilities

Provide leadership and oversight of clubhouse operations in partnership with the General Manager/COO.
Lead, coach, and develop department managers and their teams; foster a positive, accountable, service-focused culture; communicate expectations; and support employee development.
Maintain a visible presence throughout the Club and build relationships with members and staff.
Lead and oversee Food & Beverage operations, including dining, beverage, banquet, and event services.
Promote and maintain exceptional service standards and a positive member experience across Club areas.
Coordinate with culinary and service leadership to support communication, operational efficiency, and consistent execution.
Oversee Club communications, member programming, and social activities in collaboration with department leaders.
Serve as an administrative link among departments to promote collaboration and operational effectiveness.
Interact with members and guests, build relationships, address concerns, and respond professionally to feedback.
Support membership recruitment, engagement, and retention initiatives.
Serve as staff liaison to assigned committees and attend Board and committee meetings as appropriate.
Oversee Main Clubhouse and Sports Center facilities, focusing on maintenance, safety, cleanliness, appearance, and readiness.
Work with the facilities team and outside vendors to identify needs, set priorities, and coordinate repairs and improvements.
Manage assigned capital projects and facility improvements from planning through completion, including scope, schedule, budget, vendor coordination, and communication.
Inspect Club facilities, follow through on identified issues, and coordinate work to minimize disruption to members and Club operations.
Assist with budgeting, forecasting, and departmental planning.
Monitor labor, purchasing, inventory, and operating expenses.
Support strategic initiatives and operational objectives through data-driven decision-making.
Assume responsibility for Club operations in the General Manager/COO’s absence.