Assistant General Manager

SINA18 LLC•Chester, VA

22d•$50,000 - $55,000

About The Position

The Assistant General Manager assists the General Manager in directing and overseeing hotel operations and departments to maximize revenue, provide a positive guest experience, and deliver exceptional customer service. The role coordinates hotel personnel and supports the General Manager with staffing, revenue management, budgeting, accounting, guest relations, safety, quality assurance, sales, and marketing activities. The Assistant General Manager performs General Manager functions in the General Manager’s absence and supervises all property positions during that absence. The position requires prompt and regular attendance, flexibility to work nights, weekends, holidays, and overtime as business needs require, and availability for on-call duties. The hotel operates 24 hours a day, seven days a week, so schedules may vary. The role may involve overnight travel and operating a motor vehicle for hotel errands. The employee must follow property and company policies, maintain professional appearance and behavior, participate in required training and meetings, and promptly report suspicious activity, threats, injuries, or other incidents.

Requirements

Hotel management, general business, or marketing degree preferred; equivalent combinations of education and experience may be considered.
Six months to one year of hotel or management experience preferred.
Ability to maintain confidentiality of business, financial, property, owner, partner, guest, and associate information.
Good interpersonal skills and the ability to interact courteously, tactfully, and patiently with guests, associates, management, owners, vendors, suppliers, and the public.
Ability to communicate effectively and professionally verbally and in writing, use proper business telephone etiquette, and make presentations.
Ability to work in a fast-paced, high-energy, demanding environment.
Excellent time management and multitasking skills, with the ability to prioritize and coordinate details.
Substantial knowledge of hotel operations or ability to learn quickly.
Good management and supervisory skills and ability to work as a team player with associates at all levels.
Excellent problem analysis and problem-solving skills.
Good computer skills and ability to learn and accurately use M3 software and other required software.
Ability to work independently with little guidance; dedication, hard work, and self-motivation.
Flexibility to monitor and adjust schedules.
Understanding of revenue generation and profit-and-loss implications; working knowledge of P&L statements.
Ability to assist with room inventory management and daily selling strategies.
Excellent guest relations skills, effective negotiation skills, and strategic thinking.
Ability to practice safety standards and knowledge of emergency equipment and procedures, including utility and water shutoff equipment and fire alarm systems.
Prompt and regular attendance; ability to work nights, weekends, holidays, flexible hours, and overtime as required.
Ability to act as a team leader and team player with all levels of staff and lead by example.
Valid U.S. driver’s license; zero DWI/DUI incidents in the past five years and zero major driving infractions in the past three years.
Evidence of personal auto insurance meeting state minimum limits or at least $25,000 per person and $50,000 per accident.
Ability to obtain CPR/First Aid certification, or current certification.
Ability to comply with hotel and department uniform and professional appearance standards, property policies, the Employee Handbook, and other applicable documents.
Ability to travel overnight as necessary and be available on call.
Ability to frequently lift and/or move up to 25 pounds; regularly stand, walk, reach, handle or feel objects, tools, or controls, and talk and hear; and frequently sit.
Close vision and ability to adjust focus.

Nice To Haves

Degree in Hotel Management, General Business, or Marketing.
Six months to one year of hotel or management experience.

Responsibilities

Assist in training new associates and newly promoted associates.
Plan, schedule, assign, direct, and review associates’ work; review and approve direct reports’ time and attendance records.
Conduct or assist with staff meetings and counsel associates with the General Manager.
Fulfill Manager on Duty shifts and perform all shift checklist responsibilities.
Assist with revenue management programs and selling strategies to achieve room occupancy and Average Daily Rate objectives.
Improve guest satisfaction through employee development, quality standards, and delivery of the hotel’s service culture.
Address complaints, identify and resolve problems, and develop alternative solutions as appropriate.
Assist in developing and implementing goals, policies, procedures, and priorities for areas of responsibility.
Carry out supervisory responsibilities in accordance with company policies and applicable employment laws and regulations.
Assist with safety training, personal protective equipment use, MSDS compliance, and applicable OSHA requirements.
Perform quality assurance requirements and ensure new team members receive timely, thorough orientation.
Help team members understand guest service results; develop and follow up on improvement plans and build on strengths.
Assist the General Manager with hotel budgets, capital expenditure plans, and accounting functions, including accounts payable and receivable, petty cash, payroll, and ordering.
Oversee operational activities and departments to maximize revenue and provide excellent guest service.
Ensure a viable key control program is in place.
Remain visible and approachable to guests, extend professionalism and courtesy, and proactively offer assistance throughout the hotel.
Participate in community and government affairs.
Help supervisors understand associate needs and expectations and communicate with and motivate associates.
Promote motivation, empowerment, teamwork, and a passion for service; lead by example and set clear expectations, communicate goals and results, and recognize performance.
Encourage staff to resolve guest and associate concerns and develop cross-training opportunities.
Network during breakfast or applicable evening social events to identify new and repeat business needs.
Assist the General Manager in developing and communicating selling strategies using brand-specific inventory controls, RMS reports, and forecasting tools; review strategies weekly with the General Manager and sales team.
Assist with scheduling based on occupancy and appropriate staffing levels.
Walk the property multiple times daily, identify positive conditions and deficiencies, and follow up with the team on training needs.
Assist with sales and marketing efforts as directed.
Ensure required food audits are completed according to system standards.
Support team members in completing their daily workload and assist with daily guestroom inspections.
Perform the General Manager’s functions in their absence and other duties as required.
Operate a motor vehicle for hotel errands when requested.
Respond to and report suspicious activities, threats, robberies, injuries, and other incidents to the General Manager, appropriate authorities, and IMM.