Assistant General Manager

Team Car Care Dba Jiffy Lube•Manhattan Beach, CA

2d•$20 - $22•Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support revenue growth, guest experience, team development, and day-to-day service center operations. The role helps achieve sales goals by growing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus. The AGM coaches the team to deliver excellent customer service and an exceptional guest experience. The AGM helps maintain a safe, clean, and presentable service center; supports quality control and operational processes; and assists with inventory, ordering, cash handling, guest concerns, and business initiatives. The role also assists the General Manager with budgeting, sales forecasts, financial performance, and expense controls. When the General Manager is absent, the AGM performs opening and closing duties. The position provides guidance and mentoring to automotive technicians and customer service advisors (CSAs), leads daily huddles and store meetings, and helps build and maintain an engaged workforce aligned with customer volume and business needs. The AGM may also assist guests in person, electronically, or by telephone, and perform other duties as assigned or needed.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive and helpful attitude, with professional conduct and appearance.
Comfort and energy working in a fast-paced, flexible, high-performance retail environment.
Guest First mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in conditions with frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to support revenue growth by increasing guest count and improving lead measures such as core sales mix, MultiCare, and Core Plus.
Coach and execute excellent customer service to create an exceptional guest experience.
Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle or assist with inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is absent.
Help build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties and projects as assigned or needed.