Assistant General Manager

Wawa, Inc.•Radcliff, KY

22d•$25 - $33

About The Position

The Assistant General Manager (AGM) is a hands-on leader who supports daily store operations, team development, and business results. The role oversees store performance and profitability and leads the hiring, training, and development of Customer Service Associates. The AGM helps ensure a satisfying customer experience and that associates meet Wawa’s safety, quality, and operational standards.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback, solve problems, and maintain a smooth, friendly customer experience.
Deliver engaged, high-quality training to Customer Service Associates on safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to keep store operations efficient.
Monitor store performance, review reports, manage shrink, and identify opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive results.