Assistant General Manager

Trulieve•Whitehall, PA

5d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role ensures regulatory compliance while delivering an exceptional customer experience. It also supports service standards and sales results, team training and development, store labor planning, and the handling of patient issues and escalations.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism when communicating with all levels of management and staff, and the ability to maintain confidentiality and discretion.
Ability to communicate in conversational English, operate electronic equipment such as computers, scanners, and printers, comprehend safety procedures, and use telecommunication devices.
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass level 1 and level 2 background checks.
Must be at least 21 years of age.
Must function independently and demonstrate flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Ability to relate to and work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Must be available to work evenings, weekends, and holidays.
For delivery locations only, must have a valid driver's license and pass an MVR background check.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review and communicate company SOPs, ensure employees comply with them, and coordinate communication of changes with the General Manager and other leaders.
Provide coaching, training, and development focused on company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.