Assistant General Manager

Advance Auto Parts•Austin, TX

15d

About The Position

The Assistant General Manager supports store sales, customer service, daily operations, and team performance. The role includes reviewing and analyzing profit-and-loss statements, achieving individual and store sales goals, and providing the GAS3 selling experience to DIY and DIFM customers. The Assistant General Manager oversees DIY services such as battery installation and testing and wiper installations, handles customer complaints, and maintains customer-service and operational standards. The position includes manager-on-duty duties such as coaching, managing the sales floor and phone, assigning and completing tasks, ensuring safety, and performing opening and closing duties. The role also supports weekly scheduling and trains team members on store processes, systems, equipment, and product and service recommendations. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Ability to work an assortment of days, evenings, and weekends as needed.
Friendly communication skills and the ability to communicate effectively and build strong relationships with customers, peers, and upper management.
Ability to speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to locate and stock parts; knowledge of safety and automotive parts and systems.
Ability to execute and train store processes, systems, equipment, and services.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
Microsoft PowerPoint proficiency.
ASE P2 certification or equivalent readiness.
ASE certification.

Responsibilities

Review and analyze profit-and-loss statements and other business reports.
Provide the GAS3 selling experience for DIY and DIFM customers.
Achieve individual and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installations.
Maintain high customer-service standards and promptly handle product and operational complaints.
Perform manager-on-duty responsibilities, including team coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Participate in the weekly scheduling process.
Execute and train team members on advanced solution, project, and product quality recommendations.
Source parts through multiple channels, including special order, FDO, and second source.
Execute and train store operational processes, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Hold team members accountable, inspect work quality, and provide inspiring feedback.