Assistant General Manager

Trulieve•Whitehall, PA

4d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role is responsible for regulatory compliance and delivering an exceptional customer experience. The Assistant General Manager partners with the General Manager to improve service standards and sales results, maintain visual merchandising standards, coach and develop employees, resolve patient issues, support labor-budget management, and maintain professional relationships with business partners. The position reports to the General Manager and is hourly. It involves working 40–45 hours per week, with flexible hours based on store needs, and requires availability for evenings, weekends, and holidays. The job is not remote.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism when communicating with all levels of management and staff; ability to maintain confidentiality and discretion.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Valid driver’s license and successful MVR background check for delivery locations only.
Must pass level 1 and level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and work effectively with residents, personnel, and support agencies, with flexibility and personal integrity.
Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude.
Ability to work 40–45 hours weekly and be available for evenings, weekends, and holidays.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review, communicate, and ensure compliance with company SOPs; coordinate with the General Manager and other leaders to communicate changes to employees.
Coach, train, and develop the team with a focus on service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.