Assistant General Manager

CLS Living•Bloomington, IN

22d

About The Position

CLS Living is seeking an Assistant General Manager to support the management of a community and help deliver a high-quality resident and employee experience. The role provides leadership, mentorship, and direction to staff, and must be prepared to act as General Manager in the General Manager’s absence. The Assistant General Manager supports staff development, property administration, facilities oversight, financial performance, and customer experience and sales. This includes helping manage contracted services, resident accounts, maintenance requests, leasing and collections, budgets and reports, marketing initiatives, and hiring and retention. The role works with partner departments, vendors, residents, and the Centralized Sales Team to meet company standards and community goals. Listed activities may not be all inclusive.

Requirements

A bachelor’s degree, or one year of experience in the student or multifamily housing industry, or an equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel.
Proficiency in property management software, specifically Entrata.
Working knowledge of market-rate and LIHTC programs.
Working knowledge of Fair Housing Laws and EEO Laws.
Strong skills in hiring and staff development, budgeting and marketing planning, scheduling, and managing operations.
Personal drive to perform well and grow within the company.
Ability to share knowledge and support the future of CLS Living.
Ability to represent CLS Living’s culture and vision within the community.
Creative, entrepreneurial mindset and willingness to challenge the status quo to meet resident and company needs.

Responsibilities

Set a Service Excellence standard and inspire community teams to achieve it.
Promote harmonious relations among residents, parents, staff, and the surrounding community while enforcing company policies and standards.
Assist the General Manager with training, coaching, development, and leadership of team members.
Coordinate, schedule, and supervise contracted services, including pest control, trash collection, landscaping, snow removal, turn contractors, and major repair contractors.
Respond to and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies, in coordination with partner departments.
Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
Manage resident accounts and utility billing, coordinate accounts receivable, and conduct regular auditing and documentation.
Oversee curb appeal, common areas, and preventative maintenance to support a safe experience for employees, residents, and guests.
Inspect grounds, interiors, resident amenities, and general common areas to ensure compliance with codes and company standards.
Coordinate work orders with staff or vendors, help ensure requests are completed on time, communicate with residents, and maintain customer satisfaction.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Perform lease processing and administration and audit property management software and leases as needed.
Oversee collections efforts to keep delinquencies under 2% of income.
Support net operating income through cost control, revenue improvement, and effective budget management.
Assist the General Manager with monthly reports, budget targets, and variance reports.
Submit necessary paperwork on time for invoicing, payroll, hiring, and other processes.
Manage customer sales interactions personally and by directing team members in alignment with company standards.
Manage execution of customer experience and engagement initiatives and additional marketing opportunities.
Manage promotional materials and property incentives in accordance with marketing and concession budgets.
Provide direction on sales and revenue goals in partnership with the Centralized Sales Team and lead team members toward those goals.
Help attract candidates on and off campus, hire new team members, and improve employee retention.
Act as General Manager in the General Manager’s absence.