Assistant General Manager

Jushi • Tyngsborough, MA

2d

About The Position

The Assistant General Manager is responsible for day-to-day retail operations at a cannabis dispensary, including staffing, training, scheduling, purchasing, visual merchandising, cash management, inventory management, and regulatory compliance. The role calls for strong leadership and the ability to work effectively in a fast-paced environment while supporting a positive team culture and a high-quality patient experience. This position reports directly to the Dispensary Store Manager.

The assistant manager helps lead and develop the store team, maintain operational standards, and execute company programs for customer service, employee management, inventory, cash handling, compliance, safety, and security. The role also supports store events and may provide coverage outside the assigned region as required. The work environment has moderate to loud noise levels, and the schedule must be flexible enough to include weekends and holidays.

Requirements

• High school diploma or GED.
• At least 2 years of combined experience in a dispensary, call center, retail, sales, hospitality, or customer service role, with knowledge of a retail environment.
• Excellent computer and technical skills, including web browsers, retail POS systems, and credit card processing terminals.
• Strong critical-thinking, attention-to-detail, mathematical, language, and reasoning skills.
• Comfort with high-volume cash handling, Excel, and Microsoft Office.
• Ability to learn quickly.
• Effective oral communication and strong interpersonal skills.
• Ability to work as part of a team and build relationships.
• Ability to work a flexible schedule that includes weekends and holidays.
• Ability to perform the physical requirements of the position, including desk-based computer work; sitting and standing; occasional standing and walking, reaching above shoulders, fine and forceful grasping, telephone use, paperwork or parts sorting and filing, and lifting, carrying, pushing, or pulling objects up to 25 pounds; occasional twisting, bending, stooping, squatting, kneeling, and crawling.

Nice To Haves

• Associate or bachelor's degree in any field preferred.
• Study or experience emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.

Responsibilities

• Maintain comprehensive knowledge of cannabis forms, chemical composition, effects, dosing, titration, consumption methods, and quality metrics.
• Maintain a professional image in appearance, actions, and communication.
• Ensure accuracy in cash handling and comply with city and state regulations.
• Maintain suitable inventory levels, conduct daily inventory audits and end-of-month counts and reconciliations, receive deliveries, create purchase orders, and maintain accurate records.
• Develop and maintain vendor relationships.
• Assist with store scheduling and complete daily and weekly duties assigned by store and regional managers.
• Maintain the store's neatness, organization, and cleanliness.
• Create and set up merchandise displays in showcases and on the sales floor, using display ideas and schedules.
• Handle employee and customer concerns and complaints diplomatically, coordinating with store and regional managers.
• Evaluate competitors by visiting stores and gathering information about merchandise style, quality, and prices.
• Pre-screen, interview, train, and develop store employees, building team depth and supporting company initiatives.
• Lead by example and mentor, motivate, and inspire the team through training and performance reviews.
• Follow policies and procedures and execute company programs covering customer service, staff management, patient and visitor management, inventory, cash handling, state compliance, safety, and security.
• Support employee initiatives and team-building activities.
• Assist with on- and off-hours events and specials.
• Report product-related issues or complaints to the Store Manager in real time.
• Work with Store Managers to regularly evaluate team performance, sales, products, procedures, and the company brand.
• Provide needed assistance, oversight, and coverage outside the assigned region when required.

Benefits

• Benefit packages may include medical, dental, vision, life, short-term and long-term disability insurance, flexible spending accounts, paid time off, paid holidays, and a 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED