Assistant General Manager
About The Position
Crestline Hotels & Resorts is hiring an Assistant General Manager to provide on-the-ground leadership for a hotel business unit. The role provides operational leadership and promotes the company’s customer-service philosophies while supporting the Hotel General Manager in maintaining and advancing brand standards and guest satisfaction. The Assistant General Manager balances strategic planning with hands-on work in a fast-paced environment, develops direct reports and staff, and supports market-share retention and growth. The role also involves working with hotel leaders and staff, corporate teams, and ownership groups as needed. Within the first 30 days, the successful candidate is expected to learn and carry out accounts receivable and payable duties, become familiar with HR processes, contribute to new-hire onboarding, and develop a plan to equip leaders and staff for success.
Requirements
- Either a bachelor’s degree and at least one year of related Assistant General Manager experience; a high school diploma or equivalent and at least three years of related experience; or an equivalent combination of education and experience providing the required skills, knowledge, and abilities.
- Computer skills, including effective email communication and the ability to quickly manipulate and interpret information from spreadsheets and databases.
- Experience with hotel information systems.
Nice To Haves
- Hotel experience.
- Experience with Opera and M3 systems.
- Solid Operations Manager experience in a Select Service and/or Extended Stay property.
Responsibilities
- Provide operational leadership and support the Hotel General Manager in maintaining and advancing hotel brand standards and guest satisfaction.
- Learn and execute accounts receivable and accounts payable duties within the first 30 days.
- Become familiar with HR processes within the first 30 days and contribute to new-hire onboarding and success.
- Develop a staff-optimization plan so new and current leaders and staff understand their mission and have the tools to deliver service and achieve success.
- Balance strategic planning with hands-on execution in a fast-paced environment.
- Develop cohesion with direct reports and help maximize their potential.
- Maintain current market share and pursue new prospects in the market, particularly from nearby competition.
- Interact successfully with the Hotel General Manager, hotel leaders and staff, corporate staff, and ownership groups as needed.
Benefits
- Medical, dental, and vision plan options.
- Competitive paid time off.
- 401(k) savings plan with company match.
- Volunteer opportunities.
- Educational assistance.
- Travel discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
